Job Description

About Acceleration Academies

At Acceleration Academies, we believe in transforming the lives of students who have disengaged from traditional schooling to achieve their high school diploma through personalized, flexible learning and innovative educational practices, we empower young adults to earn their high school diploma tuition-free. Partnering with school districts nationwide, our dropout recovery and student re-engagement programs are supported by cutting-edge technology and a commitment to compassionate, impactful teaching.

The Role
The Document Processor plays a key role in supporting student enrollment by ensuring all required enrollment documents are collected, reviewed, and processed accurately and efficiently. This is a high-volume, phone-intensive role that requires strong organization, persistence, and comfort managing a large number of student records simultaneously. The role involves direct outreach to prospective students, collaboration with internal teams, and close coordination with Enrollment Counselors, Site Directors, prospective students (Graduate Candidates), and parents/guardians to ensure all documentation is collected, tracked, and processed efficiently. The ideal candidate is detail-oriented, self-motivated, and comfortable communicating at high volume across multiple channels.

Key Responsibilities

• Conduct approximately 100 inbound and outbound calls per day to request, follow up on, and verify required enrollment documentation
• Collect, track, and process all required enrollment documents for prospective students applying to earn their high school diploma at one of our nationwide network of academies
• Conduct outreach to applicants via phone, email, and text to ensure timely document submission
• Coordinate with enrollment counselors, prospective students, and their guardians to obtain the required enrollment documents
• Maintain accurate and up-to-date records in internal CRM and student information systems
• Manage multiple student files and application pipelines simultaneously, proactively following up on missing or incomplete documentation
• Perform heavy database management, documentation updates, and records processing daily
• Conduct general data analysis to support application pipeline reporting and process tracking
• Ensure compliance with contact strategies, organizational policies, and applicable data privacy regulations
• Identify process improvement opportunities to streamline document collection and process workflows

Performance Expectations

• Daily outreach activity and responsiveness
• Timely completion of student application files
• Accuracy and completeness of documentation
• Ability to effectively manage and prioritize a high-volume workload

Qualifications

• High school diploma or equivalent required; some college coursework preferred
• 1+ year of experience in a document gathering, records processing, or similar role preferred
• Comfort with high-volume phone work, this role requires approximately 100 inbound/outbound calls per day
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficiency with Google Workspace preferred
• Experience with a CRM or student information system is a plus
• Ability to manage multiple tasks, pivot between competing priorities, and stay organized across a large student population
• Bilingual - Spanish-English, preferred

What Success Looks Like

• Strong follow-through and persistence in obtaining required information
• Ability to set clear expectations and manage timely, consistent follow-up
• Self-motivated and accountable in a metrics-driven environment
• Customer service orientation with a supportive, student-centered approach
• Ability to work both independently and collaboratively
• Problem-solving mindset and adaptability
• Professionalism and discretion when handling sensitive student information

Work Environment

• Compensation: $19.23/hour ($40,000/year)
• Fully remote: candidates must be authorized to work in the United States and be physically located within the U.S. at the time of hire. This position is not eligible for visa sponsorship.
• Candidates may be located in any U.S. time zone; schedules will be assigned based on business coverage needs. Open to varied shift coverage, including evening shift preferred
• Schedule: 40 hours/week | Flexible/adjusted hours — open to varied shifts (e.g., 8–5, 9–6, or adjusted coverage windows)
• Entry-level position with opportunities for growth within enrollment and operations teams

We Value Our Team’s Well-being
We prioritize the well-being of our team members and their families through a comprehensive and thoughtful benefits offering, along with a supportive and caring environment where people feel valued and set up for success:

• Retirement Savings: 401(k) plan with up to a 4% company match to support your long-term financial goals
• Comprehensive Insurance Coverage: Medical, dental, and vision plans, along with FSA options, company-paid life insurance, supplemental life insurance, disability coverage, and additional protections, including hospital indemnity, critical illness, and accident insurance
• Flexible Time Off: Designed to support balance and time to recharge
• Sick Time: Dedicated time for when you need it most
• Company Paid Holidays
• Wellness Support: Employer-paid financial wellness programs and access to mental health resources
• Employee Referral Incentives: Opportunities to earn rewards for helping us grow our team
• Professional Development: Ongoing opportunities to build skills and grow within the organization
• Company-Provided Equipment: Tools and technology to support your success in the role

Why Join the Team
At Acceleration Academies, you will be part of a team focused on helping Graduation Candidates reach one of the most important milestones in their lives. You will play a direct role in driving outcomes, supporting academy teams, and ensuring Graduation Candidates stay on track toward graduation, all alongside a team committed to doing the work the right way

Third-Party Agency & Recruiter Notice for Acceleration Academies
Agencies presenting candidates must have an active, nonexpired Master Services Agreement and be formally engaged by an Acceleration Academies Recruiter. Resumes submitted outside these terms will be considered the property of Acceleration Academies.

Equal Opportunity Employer
Acceleration Academies is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.