Job Description

We are an independent wealth management firm, seeking a Document Prep Specialist to assist us in our mission of helping clients achieve their financial goals. This is your chance to play a key role in the future success of our growing organization! Though you aren’t the primary point of connection for our clients, it’s important that you naturally bring warmth, positivity, and a genuine desire to take care of others. We are 100% focused on the client experience and always strive to make a lasting, positive impact. We have three offices across Texas, and while this role will be based in our Conroe office, our team works closely together to support our clients and each other every step of the way. The successful candidate will be excited about our industry, eager to further their career, and always ready to help wherever needed.

Being the primary team member within our office that supports our advisory team preparing for meetings, you will play an important role in our overall service delivery to clients, to further enhance the strong relationships we’ve built. We have more than 500 clients that we meet with on a regular basis. You will maintain a routine and schedule to deliver the meeting packet details well in advance, so our advisory team is fully prepared. Our industry requires detail orientation in all capacities, but that is the key trait for this role in particular. You are the type of person that loves being in documents and on a computer most of your day, ensuring that all the “T’s” are crossed and the “I’s” are dotted. You are proactive, naturally curious, and take pride in your work. You also recognize that this is a small team and are willing to help in other operational areas of the business as needed.

Responsibilities & Activities

• Work closely with the advisory team to ensure they are prepared for client meetings and have all materials and documents needed to be successful
• Perform support functions for the office, including maintaining paper and electronic files, preparing recurring and ad hoc correspondence, and running reports
• Support data entry of client information into any necessary platforms
• Provide support to clients with basic scheduling needs and coordination
• Assist other team members as needed with: Greeting clients and prospective clients in a friendly and sincere manner, making them feel comfortable when they visit the office, response to incoming calls, back-office support demands for basic client account requests, facilitating client instructions, including forms and follow up, and handling scheduling and confirming appointments
• Maintain accurate client information in CRM; develop and maintain written documentation (systems) of all activities
• Adhere to all compliance/risk procedures, follow corporate and industry protocols, and protect the interest of the client and the firm at all times
• Perform clerical duties such as scanning, e-filing, coordinating with outside vendors, and sorting and distributing mail
• Perform other duties as assigned

Knowledge, Skills, & Abilities

• High School Diploma or GED required; Bachelor’s degree preferred
• 1+ years of experience in an office environment performing similar work required
• Excellent attitude and extraordinary detail orientation skills
• Excellent organizational and time management skills and ability to multi-task
• Professional demeanor
• Advanced level computer skills with the ability to type 50 wpm required
• Attendance is an essential function

We offer a great working environment with a focus on work/life balance. We offer a full benefits package with Medical, Dental, Vision, Paid Time Off, Holiday Pay, 401K with a match, Short-term and Long-term disability, and some additional non-traditional creative benefits. Our office mascot is Oakley, a friendly golden retriever. This is a great opportunity to play a key role in the continued success of our company.