About the role

Join BT Defence’s Contract Management Office (CMO) as a Document Manager, a high-profile role with ownership of document governance, document control and records management across one of BT’s most significant contracts. You will act as the subject matter expert for document management, ensuring contractual documentation is controlled, compliant, secure, and audit-ready throughout its lifecycle.

This is far more than a traditional document control position. You'll work closely with internal teams, external customers and senior stakeholders, taking responsibility for document governance strategy, continuous improvement initiatives, compliance activities and customer-facing reporting. Your work will have a direct and visible impact on customer outcomes, contractual performance, and the successful delivery of critical Defence services.

With significant autonomy, exposure to senior stakeholders, and opportunities to influence governance approaches across future framework agreements, this role offers an excellent platform for an experienced document management professional looking to broaden their impact within a complex and regulated environment.

What you’ll be doing

* Lead document governance, document control and records management activities across the contract, ensuring compliance, security and audit readiness.
* Manage the controlled document repository, maintaining accurate lifecycle management, change control and publication processes.
* Assure the quality, completeness and compliance of contractual documentation prior to customer submission.
* Provide expert guidance to stakeholders on document management standards, governance requirements and best practice.
* Investigate and resolve complex Microsoft Word document issues, including fault-finding and document integrity challenges.
* Drive continuous improvement and automation initiatives that enhance efficiency, reduce risk and improve governance outcomes.
* Represent the function in customer and governance forums, providing reporting, analysis and insights to support contractual delivery and stakeholder decision-making.

Essential Skills / Experience

Proven experience in document management, document control or records management within a controlled or regulated environment.
Advanced Microsoft Word expertise, including troubleshooting, fault-finding and managing complex controlled documentation.
Solid understanding of document governance, compliance, assurance and audit requirements.
SC Clearance is required for this role - at minimum you must have 5 years of continuous residence in the UK to be eligible for this level of clearance

Desirable Skills / Experience

- Experience supporting large, complex contracts, programmes or service delivery environments.

- Experience within the Defence sector or another highly regulated industry.

- Experience leading continuous improvement initiatives that deliver measurable operational or governance benefits.

- Knowledge of records management, assurance, compliance or audit frameworks.

- Experience presenting information and recommendations to customers, governance forums or senior stakeholders.

- Exposure to automation, process optimisation or data analysis activities that improve efficiency and reporting.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

10% on target annual bonus
Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

About BT Group

We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good.

There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life.

Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.

Industry

Telecommunications

Company Size

10,000+ employees

Headquarters

London, GB

Year Founded

Unknown

Website

bt.com

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