Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.
The Document Management Supervisor oversees daily operations of the document management team, ensuring efficient processing, compliance, and workflow optimization. This role partners closely with Corporate Sales Support and the Remote Online team with implementing processes and procedures within the department.
What You Will Do:
Lead and supervise the document management team, providing direction, coaching, and performance feedback
Oversee daily task assignment and ensure timely, accurate completion of document-related activities
Collaborate with Corporate Sales Support to facilitate proposals and sales processes
Collaborate with Remote Online team to ensure all required documentation is submitted on time for transactions
Conduct regular team meetings to review progress, address challenges, and align priorities
Lead, coach, and support team members to achieve performance goals
Assign work based on team capacity, skills, and priorities
Train new employees and support ongoing team development
Ensure adherence to company policies, procedures, and compliance standards
Identify process improvements and implement best practices to increase efficiency
Resolve employee issues, conflicts, and day-to-day operational challenges
Communicate effectively with leadership and cross-functional teams
Maintain expertise in document management standards, processes, and legal/compliance requirements
Monitor team performance metrics and implement improvements to increase efficiency and quality
Identify workflow gaps and implement best practices to streamline operations
Manage and track bonus reporting, review and process invoices, and ensur all related documentation and approvals are completed accurately and timely.
You will be responsible for running reports, monitoring productivity and performance metrics, analyzing trends, and providing operational insights and recommendations as needed.
Develop and maintain SOPs, process documentation, and training materials to support team operations and ensure compliance with company procedures. Provide leadership support for process improvements, training initiatives, and special projects as needed
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You Will Bring:
Minimum 6 months to 1 year of related experience and/or training; or equivalent combination of education and experience.
Previous supervisory experience preferred.
Strong organizational and time management skills.
Ability to manage inventory and shipping logistics effectively.
Basic computer proficiency (Microsoft Office Suite preferred).
Excellent communication and interpersonal skills.
Ability to lead and motivate a team to meet production goals.
High attention to detail and accuracy.
Why Westgate?
Westgate Resorts is an Equal Employment Opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
We are proud to be recognized by U.S. News & World Report as one of the Best Companies to Work For. This award reflects our ongoing commitment to creating a positive, supporting, and rewarding workplace where our Team Members can grow and thrive. At Westgate Resorts, we believe our people are the heart of everything we do - and this honor is a testament to their passion, integrity, and work ethic.
Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of more than 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company’s 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler’s needs.
Our Mission:
We create meaningful vacation experiences that bring families together, foster connection, and build cherished memories for a lifetime.
Social Responsibility:
We strive to be successful within the confines of ethical and moral standards to uphold the quality of our natural environment and community. The health and safety of our owners and team members is paramount.
Westgate Resorts also operates the Westgate Resorts Foundation, which was started in 2001 and has since grown to provide assistance to more than 250 charities and causes in communities where Westgate Resorts team members live and work.
