Job Description

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• Retirement Plan

• Paid Time Off

• Tuition Reimbursement

Are you passionate about customer service and attention to detail and love working to a deadline? Are you ready to be part of team that provides an important service to our growing number of customers across the UK? We have an exciting opportunity that has arisen for a Documents Coordinator to join our growing Team here at Holman UK. This role will be based out of our HQ in Chippenham, Wiltshire with the opportunity for hybrid working after a thorough training period.

This is a permanent opportunity offering a salary of £28,000 p.a. rising to £28,500 p.a. after a successful probation period.

What you will be doing?

• Keeping on top of our garage network to make sure all compliance documents are received—by phone and email

• Checking incoming paperwork to make sure everything is completed properly (right dates, signatures, and required actions)

• Reviewing online systems for different document types

• Uploading documents into our online portal so customers can access them easily

• Managing inbox queries from customers chasing missing documents

• Producing regular reports on document arrival

• Getting stuck into any other admin tasks or projects that come your way

What we are looking for:

• Strong admin skills, great written communication, and a sharp eye for detail

• Confident using a PC, email, the internet, and quick to learn new systems

• Comfortable using Word, Excel and Outlook at an intermediate level

• Previous experience in a customer service role (essential)

• Experience of working within a pressurised environment, with the ability to remain calm and professional but be firm in difficult situations

• Experience in the motor industry is a bonus—but not a must-have

• Someone who can prioritise, manage their own workload, and meet tight deadlines/KPIs

• A positive, confident and approachable communicator who can adapt to whoever they’re speaking with—customers, colleagues, or suppliers

• Strong questioning and listening skills, with the ability to gather the right info

• A consistently professional phone manner

The ideal candidate will have a flexible and proactive approach to work, be committed to delivering an exceptional customer experience and be comfortable dealing with conflicting priorities.

What’s in it for you?

• 26 days of holiday (+8 bank holidays) to relax and recharge.

• A Group Personal Pension Plan to help you plan for the future.

• Death in Service and Critical Illness insurance—we’ve got you covered.

• A Health Cash Plan—because we care about your well-being.

• Profit-sharing annual bonus—because we believe in sharing success.

• Recognition and rewards like Partner of the Quarter/Year awards!

• Free Breakdown Cover for those ‘just in case’ moments (eligible employees – service related)

• Career development support to help you grow—whether it’s additional training or more responsibilities + Long Service Awards

• Fun seasonal events and social opportunities

If this sounds like the role for you then we look forward to welcoming your application!

If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application

The need-to-know parts:

• You must have the right to remain and work in the UK.

• You must tell us about any previous convictions or cautions deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.

• Please also be aware we do not provide visa sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.