Job Description

Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

The Document and Vendor Governance Specialist administers enterprise print governance processes, manages print and fulfillment vendor relationships, and ensures organizational compliance with approved print standards and workflows. This position partners with business areas to oversee document lifecycle activities, improve operational efficiency, identify cost-saving opportunities, and support enterprise print and fulfillment initiatives.

Essential Responsibilities:

• Administer and maintain enterprise print governance processes, standards, and approval workflows.
• Serve as the primary operational liaison for print and fulfillment vendors.
• Monitor vendor performance, service level agreements, and contractual obligations, escalating issues as needed.
• Coordinate annual reviews of enterprise print documents with business owners and stakeholders.
• Evaluate and coordinate new print and fulfillment requests to ensure alignment with governance standards and operational requirements.
• Maintain the enterprise print inventory, document catalog, and related records.
• Coordinate document production changes, vendor implementations, and fulfillment enhancements.
• Analyze print utilization, operational trends, and spending patterns to identify cost-saving opportunities and process improvements.
• Develop and maintain vendor scorecards, performance metrics, and operational reporting.
• Promote compliance with enterprise print standards and governance requirements through consultation, communication, and oversight.

Supporting Responsibilities:

• Assist with enterprise fulfillment projects.
• Participate in vendor onboarding, implementation, testing, and deployment activities.
• Support operational reporting, performance monitoring, and continuous improvement initiatives.
• Develop, maintain, and update standard operating procedures and process documentation.
• Provide guidance and consultation to business areas regarding print governance standards and processes.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Minimum of 3 years of experience in print operations, vendor management, document services, healthcare operations, business operations, or a related field. Experience managing vendor relationships, operational processes, workflow improvements, and cross-functional initiatives preferred.

Education, Certificates, Licenses: High school diploma or equivalent required.

Knowledge: Vendor management, supplier performance monitoring, and service level agreement (SLA) administration. Print, fulfillment, and document lifecycle operations. Enterprise governance processes, policy compliance, and workflow controls. Process improvement methodologies and operational efficiency practices. Reporting, data analysis, and performance measurement techniques. Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and Teams. Project coordination, change management, and cross-functional collaboration practices. Healthcare operational workflows and regulatory requirements preferred.

Competencies

Adaptability

Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.

Skills:

Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Compensation Disclaimer

The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.

Base Range:

$44,982.98 - $71,972.77

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.

• We are one team working toward a common goal.

• We are each responsible for customer service.

• We practice open communication at all levels of the company to foster individual, team and company growth.

• We actively participate in efforts to improve our many communities-internally and externally.

• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.

• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.