Job Description

Dock Master is responsible for the safe, efficient, and guest-focused day-to-day operations of the Hawks Cay Marina. This hands-on leadership role oversees dock operations, slip management, fuel dock services, vessel movements, and marina staff while delivering the high level of service expected at a luxury Florida Keys resort. The Dock Master reports to the Director of Activities & Marina and ensures operational excellence, safety compliance, and exceptional experiences for transient and long-term boaters.

Key Responsibilities

• Oversee all daily marina operations including vessel docking/undocking, slip assignments, utility connections (power, water), and fuel dock services.
• Manage slip inventory, reservations, and transient dockage to maximize occupancy and revenue.
• Ensure docks, fuel pier, and surrounding areas are maintained to resort standards for cleanliness, safety, and appearance.
• Coordinate with Engineering and outside vendors on preventive maintenance, repairs, and capital projects related to docks, pilings, utilities, and marina equipment.
• Maintain accurate records of vessel movements, incident reports, and marina activity logs.

Team Leadership

• Hire, train, schedule, coach, and evaluate marina staff (Dockhands, Marina Attendants, Fuel Attendants, and Supervisors).
• Conduct daily briefings, reinforce safety protocols, and ensure consistent service standards.
• Foster a positive, accountable, and guest-focused team culture.

Guest Experience & Safety

• Serve as the primary on-site point of contact for marina guests and boaters.
• Ensure all operations comply with U.S. Coast Guard, Florida, and local marina regulations, as well as resort safety and environmental policies (including fuel handling and spill response).
• Respond promptly to guest concerns and weather-related situations (storms, high winds, etc.).

Administrative & Financial Support

• Assist with marina budgeting, inventory control (fuel, retail, supplies), and daily cash/POS reconciliation.
• Support marketing of marina services and coordinate with Front Office and Sales on group or charter arrivals.
• Perform other duties as assigned by the Director of Activities & Marina.

Qualifications

• 3+ years of progressive marina or waterfront operations experience, with at least 1–2 years in a supervisory or management capacity preferred.
• Strong knowledge of vessel handling, docking procedures, marina systems, and fuel operations.
• Proven ability to lead and develop frontline teams in a high-volume, outdoor environment.
• Excellent guest service and communication skills.
• Ability to work outdoors in Florida Keys weather conditions, including weekends, holidays, and peak season demands.
• CPR/First Aid certification required (or ability to obtain); USCG Captain’s license or equivalent preferred.
• High school diploma or equivalent required; additional maritime or hospitality training a plus.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on resort accommodations, dining, and activities
• Professional development and training opportunities
• Employee recognition programs
• Complimentary or discounted meals (based on position)
• Housing options may be available for eligible associates
• Supportive, team-oriented work environment in a beautiful Florida Keys resort setting

Equal Employment Opportunity

Hawks Cay Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.