This position oversees the facility inquiry board (Grievance Officers) at various facilities within District 3 of the Illinois Department of Corrections’ (IDOC’s) Office of the Chief Inspector. The individual in this role will monitor and track individuals in custody grievances to ensure transparency, efficiency and accountability throughout the grievance process in IDOC facilities within the designated District. This Administrator will be monitoring the individual in custody grievance process to ensure compliance with policies and procedures. The Administrator will be identifying and tracking patterns, overseeing and providing quality control for individuals in custody grievances, and working with administrative staff to develop and implement strategies. The ideal candidate will be able to work collaboratively with staff, administrative staff at the institution level as well as executive staff at the Department of Corrections. We are looking for an energetic candidate looking to be an integral part of the Team. This position would be an excellent fit for someone with a passion for problem-solving and strategic thinking. This position is located at Logan Correctional Center. We encourage all qualified candidates to apply.

Essential Functions

• Serves as the District 3 Facility Inquiry Board Oversight Manager
• Provides oversight of Grievance Officers at the facilities in the District
• Serves as a liaison between facility Grievance Officers and the Administrative Review Board(ARB)
• Serves as spokesperson for the Chief Inspector on issues affecting the Facility level grievance hearings for Individuals in Custody
• Develops and delivers training to Grievance Officers in the District
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration
• Requires three (3) years of progressively responsible administrative experience in a public or business organization

Preferred Qualifications

• Prefers a Juris Doctorate Degree
• Prefers at least three (3) years of professional work experience serving as a subject matter expert in court hearings regarding processes and procedures
• Prefers at least three (3) years of professional work experience developing, reviewing, interpreting and implementing policies and procedures
• Prefers at least three (3) years of professional experience investigating, evaluating, and responding to complaints or grievances submitted by individuals living in a congregate living setting
• Prefers at least three (3) years of professional work experience investigating, evaluating, and responding to allegations of procedural due process violations
• Prefers at least three (3) years of professional work experience researching, reviewing, and verifying information pertaining to compliance with policies and procedures
• Prefers at least three (3) years of professional supervisory experience in an administrative position
• Prefers at least three (3) years of professional work experience collecting, reviewing, and analyzing data
• Prefers at least three (3) years of professional work experience responding to inquiries and drafting correspondence or memoranda to upper management for internal and external review
• Prefers at least three (3) years of work experience training staff on organizational processes

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate
• Requires ability to pass the IDOC/IDJJ background check
• Requires ability to pass a drug screen. The use of unauthorized drugs by an employee, regardless of position held, is prohibited
• Required to utilize digital technology, tools, platforms, and processes in managing and supporting various digital enhancements for greater efficiency, productivity, and digital transformation efforts within the department
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description