Date Posted:
2026-05-13
Country:
Taiwan
Location:
Otis Taiwan Banqiao Dist., New Taipei City
DO Support Specialist
我們正在尋找一位具備數位化思維與專案管理能力的資深經理，負責推動智慧服務轉型，並確保系統與應用程式的穩定運作。此職位將與全球總部及跨部門團隊密切合作，支援 Otis One 平台、ETT 系統及多項企業應用程式，提升服務效率與客戶體驗。
主要職責：
智慧服務轉型 (Service Transformation)
管理企業 App 使用者與角色設定，規劃 iPhone 設備配置與應用程式安裝。
與全球總部合作，制定本地化 App 標準，回報問題並推動改善。
追蹤專案 KPI，完成季度 IC 計算，並更新培訓教材與內部刊物。
Otis One 平台
1. 管理 Otis One Portal 與 OOV App，解決系統問題並確保功能穩定。
2. 與上海服務中心協作，負責 GW 訂購、測試、安裝及軟體升級。
3. 管理 GW 與 SIM 卡資產，並支援分公司與 FOD 的連線問題。
4. 發布平台與 App 更新，並進行月度業務績效檢討。
ETT 系統
1. 每月更新並上傳合約與設備資料至 ETT 系統。
2. 維護使用者與角色設定，並與分公司及相關部門協作解決系統問題。
我們希望你具備
1. 專案管理與跨部門協作能力，能與全球團隊及供應商有效溝通。
2. 熟悉企業應用程式管理、Portal 系統及資產管理流程。
3. 具備數據分析能力，能追蹤 KPI 並提出改善建議。
4. 良好的中英文溝通能力，能撰寫培訓教材與內部公告。
5. 良好的Excel技能。
加分條件
1. 有 IT 系統管理或數位轉型專案經驗。
2. 熟悉 iOS 設備管理與企業 App 部署。
3. 具備電梯或智慧服務產業背景。
4. 善用Excel樞紐分析、函數等技能者佳。
請加入奧的斯電梯，發展您的電梯事業！.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
At Otis, we are dedicated to connecting you to the people and places that matter. For over 160 years, we’ve continually reinvented the way our passengers move through the urban world with industry-leading elevators, escalators and moving walkways.
