Job Description

Posting number: 224537

Department: PSC-Public Service Commission

Job classification: ADMINISTRATIVE COORDINATOR 4

Posting type: Open & Promotional

Categories: Clerical & Data Entry, Miscellaneous, Customer Service, Communications, Office and Administrative Support

The Louisiana Public Service Commission (“LPSC”) Do Not Call Program operates under LPSC rules and regulations, and State and Federal laws governing Do Not Call programs. The incumbent performs administrative support duties associated with the continuing development of administration and enforcement of the LPSC Do Not Call Program. The incumbent will be required to have a working practical knowledge of all facets of these laws pertinent to the operation of the LPSC Do Not Call Program.

An ideal candidate will possess the following competencies:
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.

Examples of duties

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here

Supplemental information

Job Duties:

• Processes applications and certified funds in conjunction with the solicitor registration process. This process includes reviewing documents for omissions or errors, drafting acceptance or rejection letters, processing approved solicitor information into the database/documentation systems, and setting up related system files.
• Responds to inquiries verbally and in writing concerning LPSC Do Not Call program functions from both solicitors and consumers. These responses require some interpretation of laws, rules, and regulations. Available for consumer/solicitor questions via phone, fax, and email.
• Analyzes consumer complaints to determine whether consumer is registered and effective under the LPSC Do Not Call program protections. Conducts the initial assessment of facts to determine if evidence submitted in complaint will support allegation that a violation of the program occurred.
• If the complaints meet the necessary criteria standards, collaborates with the Administrative Program Specialist C to prepare subpoenas, notices, regulatory letters, or any other documents to be used in the investigation.
• Assist the Administrative Program Specialist C in all areas of the LPSC Do Not Call program, including ensuring that all program records are maintained in compliance with the Records Retention Schedule.
• Incumbent will also serve as a backup for receiving and reviewing all mail, correspondence, packages, etc., and routing to the appropriate Staff or Division. Electronically tracks incoming correspondence, noting special actions when applicable.

Position-Specific Details:

Appointment Type: Probational and Promotional

Career Progression: This position provides the opportunity to advance within the division.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday-Friday.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Sara Simpson

Louisiana Public Service Commission

Sara.simpson@la.gov