Job Description

OCCU is a member-owned credit union based in Eugene, Oregon, guided by a clear and meaningful vision: to Enrich Lives. This purpose drives everything we do—from how we serve our members to how we support one another as colleagues. With a strong commitment to community impact, OCCU lives its values of tenacity, humility, and big-heartedness every day.

We are currently seeking a detail-oriented and service-focused Title & DMV Services Representative, internally known as a Title Representative, to join our team.

This is an on-site position in Eugene, Oregon, with a pay range of $21.00–$22.00 per hour, depending on experience. This role offers flexible scheduling within the hours of 8:30 a.m. to 6:30 p.m.

About the Role:

As a Title Representative, you'll play an important role in keeping title-related processes moving accurately and efficiently while providing excellent service to members, employees, dealers, vendors, and other partners. You'll process and maintain title documentation, research title-related questions, respond to requests, and help ensure information and documents are handled accurately and on time.

This is a great opportunity for someone who enjoys detail-oriented work, staying organized, solving problems, and combining independent responsibilities with customer service and teamwork.

Key Responsibilities:

• Process incoming, outgoing, and returned titles accurately and efficiently, including paper and electronic titles.
• Coordinate title and lien releases associated with loan payoffs and other approved requests according to established procedures.
• Research and respond to title and DMV-related questions and requests from members, employees, dealers, vendors, and other partners.
• Maintain accurate member information, documentation, notes, records, and tracking information within applicable systems.
• Prepare reports and support the timely filing, retrieval, and release of title documents.
• Manage multiple priorities while maintaining accuracy, timeliness, and strong attention to detail.
• Provide professional, courteous, and solutions-focused service while collaborating effectively with team members and internal partners.

Required Skills & Qualifications:

• At least six months of experience as a Title Clerk or in a customer service position.
• Demonstrated customer service skills with a commitment to delivering professional and courteous assistance.
• Excellent attention to detail and dedication to producing accurate, high-quality work.
• Strong written and verbal communication abilities.

Work Environment & Schedule:

• On-site in Eugene, Oregon.
• Flexible scheduling within the hours of 8:30 a.m. to 6:30 p.m.
• This role involves working for extended periods of time in a sitting or standing stationary position, possibly up to 60 minutes or more without an opportunity to substantially change position, while consistently bending, moving, grasping, and manipulating documents, office supplies, computer equipment, and other business tools and materials.
• The position also involves regular use of computers and office equipment, movement within the building or property as needed, and occasional lifting, transporting, and/or moving of up to approximately 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Why Join OCCU:

OCCU offers a comprehensive compensation and benefits package designed to support your well-being and professional growth, including:

• Low-cost medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off plus 13 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability
• 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities

OCCU is an Equal Opportunity Employer and welcomes applications from all qualified candidates.

If you're someone who takes pride in getting the details right, enjoys helping others, and thrives in work that combines organization, research, and service, we encourage you to apply today!