Title: DMV Special Registration Technician-Position # 01217
State Role Title: Admin and Office Spec III
Hiring Range: $43,050.00 - $49,507.50
Pay Band: 3
Agency: Department of Motor Vehicles
Location: SPECIAL PLATES
Agency Website: www.dmv.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
THIS RECRUITMENT IS OPEN TO DMV EMPLOYEES ONLY!
The Virginia Department of Motor Vehicles is seeking a detail‑oriented and customer‑focused Special Registration Technician to join our team. In this role, you will be responsible for processing specialized license plate applications, managing plate and decal inventory, and reconciling related financial transactions. This role also investigates and resolves Highway Use Fee disputes while ensuring all actions comply with DMV policies and regulatory requirements. The technician coordinates workflow with team members, provides guidance on complex registration issues, and responds to customer inquiries and escalations. By maintaining accuracy, efficiency, and exceptional service, the Special Registration Technician supports DMV’s mission of delivering reliable, customer‑focused operations and upholding statewide compliance standards.
Key Responsibilities:
*Process specialized license plate applications
*Manage and track inventory
*Reconcile financial transactions
*Investigate and resolve Highway Use Fee (HUF) disputes
*Ensure adherence to DMV policies and procedure
*Coordinate workflow and tasks
*Respond to customer inquiries and escalations
*Maintain accurate records and data entry
*Support continuous improvement efforts
If you’re committed to accuracy, service, and supporting essential statewide operations, we encourage you to apply.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!
Minimum Qualifications
•Experience performing administrative, clerical, or customer‑service duties in a fast‑paced environment.
•Ability to interpret and apply policies, procedures, and regulatory requirements.
•Proficiency with computer systems, data entry, and record‑keeping.
•Strong attention to detail with the ability to review and verify complex documentation.
•Effective communication skills for interacting with customers, coworkers, and external partners.
•Ability to analyze information, resolve discrepancies, and make sound decisions.
Additional Considerations
• Familiarity with specialized license plate programs or Highway Use Fee policies.
• Experience in DMV operations or vehicle registration processing.
• Experience using DMV systems, databases, or workflow tools.
Background Check: Must pass a fingerprint-based background check.
Licensure: Must possess a valid driver’s license with no less than 6 demerit points and no major convictions.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.
Contact Information
Name: DMV Employment
Phone: 804-367-0528
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
