Title: DMV Online Vehicle and Dealer Services Manager-Position #03425
State Role Title: Gen Admin Supv I/Coord I
Hiring Range: $61,470.00 - $70,690.50
Pay Band: 4
Agency: Department of Motor Vehicles
Location: VEHICLE BRANDING WORK CENTER
Agency Website: www.dmv.virginia.gov
Recruitment Type: General Public - G
Job Duties
DMV is seeking to hire an Office Manager who would be responsible for overseeing daily office operations, staff performance, program administration, and stakeholder communication to ensure efficient, compliant, and customer-focused service delivery. This position manages high-volume operational programs, supports organizational objectives through effective leadership and process oversight, and serves as a key liaison between internal departments, external partners, and regulatory agencies. The Office Manager plays a critical role in maintaining operational integrity, improving service efficiency, and ensuring compliance with all applicable policies, procedures, and regulations.
*Establish clear performance expectations and goals aligned with organizational objectives.
*Conduct regular one-on-one meetings to provide constructive feedback, coaching, and performance support.
*Document employee performance evaluations, discussions, and corrective actions in accordance with agency policies.
*Support employee development through training, mentoring, and career growth opportunities.
*Address workplace conflicts, performance concerns, and operational issues promptly and professionally.
*Develop and implement performance improvement plans when necessary to maintain accountability and productivity.
*Oversee day-to-day office operations to ensure efficient workflow, customer service excellence, and operational continuity.
Minimum Qualifications
• Comprehensive knowledge of DMV’s online dealer, fleet services, and dealer services programs, including related regulatory frameworks and operational standards.
• Strong leadership and team management skills, including performance evaluation, training, and professional development.
• Proficiency in analyzing complex data, managing high-volume workflows, and resolving operational challenges.
• In-depth understanding of state and federal regulations governing DMV operations and program compliance.
• Exceptional verbal and written communication skills to engage effectively with internal teams, external stakeholders, and regulatory agencies.
• Proven ability to develop and implement strategic plans to improve operational efficiency and service quality.
• Strong problem-solving and decision-making abilities to address escalated issues and implement effective solutions.
Additional Considerations
• Advanced knowledge of change management strategies, legislative impacts on DMV operations, and project management principles.
• Familiarity with modern technology systems and software tools used in DMV operations, such as program management systems and compliance tracking tools.
• Experience in building and maintaining partnerships with external vendors, dealers, and regulatory entities.
• Experience working with DMV operations or a similar state agency, particularly in program management and compliance-focused roles.
• Extensive experience in stakeholder engagement, managing large-scale programs, and adapting to regulatory changes.
• Background Check: Must pass a fingerprint-based background check.
• Licensure: Must possess a valid driver’s license with no major convictions.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: 804 367-0528
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
