Title: DMV Intake & Analysis Supervisor, Law Enforcement Division, Position No. 02005
State Role Title: Policy Planning Spec II
Hiring Range: $70,000.00 - $80,500.00
Pay Band: 5
Agency: Department of Motor Vehicles
Location: R1 ENFORCEMENT & COMPLIANCE
Agency Website: www.dmv.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
The Virginia Department of Motor Vehicles (DMV) is seeking an Intake and Analysis Supervisor to lead the Intake & Analysis Work Center within the Operations Support Unit of the Law Enforcement Division!
This position is only open to current DMV employees.
The Law Enforcement Intake & Analysis Supervisor oversees the agency’s Intake & Analysis Work Center, directing the initial review and assessment of investigation requests submitted by DMV employees, customers, and internal and external law enforcement partners. The incumbent ensures staff effectively monitor law enforcement requests and the Caliber RMS, including performing Caliber RMS administrative system functions, and that all incoming requests are received, researched, analyzed, and routed to DMV law enforcement personnel in a timely manner.
In addition to operational oversight, this position performs data analysis and develops reports to support unit operations and decision‑making. This includes applying Power BI expertise, including building and updating Power BI reports and dashboards, to provide actionable insights that support investigative and operational priorities.
The incumbent is also responsible for procuring, managing, and issuing law enforcement equipment, uniforms, law enforcement credentials, and external resources necessary to support investigative operations and organizational objectives. This includes utilizing eVA and BoA Works systems to ensure compliant and efficient procurement, reconciliation, and financial tracking.
The supervisor is expected to identify, recommend, and implement process improvements within the Intake & Analysis Work Center to enhance efficiency, accuracy, and service delivery across all operational functions.
Because this role supports sensitive law enforcement functions, the selected candidate must obtain VCIN certification within 30 days of appointment to perform required VCIN‑related duties.
DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!
Minimum Qualifications
• Working knowledge operations, principles and practices of office management, and of public administration practices.
• Skilled in the use of office equipment and personal computer, including word processing and spreadsheet software.
• Demonstrated ability to provide high-quality customer service in a fast-paced work environment.
• Demonstrated ability to interpret and apply policies and procedures.
• Demonstrated ability to communicate effectively in speech and in writing.
• Demonstrated ability to interpret data to reach logical conclusions, make recommendations, work independently, and deal courteously and tactfully with co-workers and the public.
• Considerable knowledge of inventory control methods and procedures,
• Considerable knowledge of performance management, process improvement principles, and HR management.
• Knowledge of data analysis and evaluation techniques and process improvement principles
• Considerable knowledge of managing non-cash assets, expenditures, and revenues.
• Ability to effectively communicate with all levels of internal and external team members and customers.
• Ability to analyze and evaluate operational performance to ensure established goals and targets are met and develop strategies and implement operational strategies for improving performance.
• Ability to Lift 10-20lbs
• Provide guidance and mentor staff to achieve excellent customer service skills.
• Ability to assign and direct workflow of services to internal and external customers through appropriate staff planning and work prioritization.
• Ability to adjust priorities and manage time wisely.
• Ability to analyze data and make recommendations for improvements and prepare management reports.
• Ability to build working relationships, utilize staffs skills, conduct meetings, make presentations, and promote a team environment.
Additional Considerations
• Progressive management experience strongly desired.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: (804) 367-0528
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
