Title: DMV Customer Service Generalist - Bedford 01546
State Role Title: Admin and Office Spec III
Hiring Range: Starting at $41,000.00 - Prior relevant experience at DMV may increase the salary up to $43,000.00.
Pay Band: 3
Agency: Department of Motor Vehicles
Location: BEDFORD CSC
Agency Website: dmv.virginia.gov
Recruitment Type: General Public - G
Job Duties
Join the Virginia DMV Team as a Customer Service Generalist – Bedford Customer Service Center
Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? The Virginia Department of Motor Vehicles (DMV) seeks a Customer Service Generalist for our Bedford Customer Service Center This is your opportunity to make a meaningful impact by helping Virginians access essential services daily.
What You’ll Do:
As a Customer Service Generalist, you'll serve as the face of the DMV, delivering top-notch service to a diverse customer base. Your daily responsibilities will include:
Communicating DMV policies, procedures, and regulations effectively
Issuing identification cards and processing customer applications
Administering vision screenings, knowledge exams, and in-car road tests
Handling a variety of vehicle registration, titling, and tax/fee collection services
Managing cash and credit card transactions with accuracy and professionalism
Why Join Us?
We provide a supportive, training-focused environment to help you succeed. In addition to professional development and career growth opportunities, we offer:
Competitive salary
Excellent health and retirement benefits
Twelve paid holidays per year
Paid annual, sick, and family/personal leave
Deferred compensation plans
About the Virginia DMV:
Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Our core values— Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide everything we do.
Minimum Qualifications
Additional Considerations
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, the DMV will be notified of any moving violation convictions, including license suspensions.
Submission of an online application is required. The DMV does not accept applications, resumes, cover letters, or other documents in any format other than the specified format. When applying for jobs, please ensure that your online application or resume is complete, including details of your duties and skills associated with your work experience and years of experience, to facilitate a proper assessment of your skills during the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: 804-367-0528
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants must provide their AHP Letter (formerly COD), which was issued by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to obtain their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
