Title: DMV CSC Assistant Manager III - Lynchburg 00309
State Role Title: Prog Admin Specialist I
Hiring Range: $66,150.00 - $76,072.50
Pay Band: 4
Agency: Department of Motor Vehicles
Location: LYNCHBURG CSC
Agency Website: dmv.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
Ready to drive your career forward?
The Virginia Department of Motor Vehicles (DMV) is seeking a Customer Service Center Assistant Manager for our Lynchburg Customer Service Center This position offers a meaningful opportunity to make a real impact by leading a team that provides essential motor vehicle and driver services to Virginia's citizens.
As an Assistant Manager, you will play a key leadership role in supporting daily operations, supervising staff, and ensuring excellent customer service across all DMV programs—including driver licensing, vehicle registration, dealer services, and tax collection. You will assist the Customer Service Center Manager in coordinating programs, managing resources, and ensuring compliance with policies, regulations, and the Virginia Motor Vehicle Code. In the Manager’s absence, you’ll step in to oversee the center’s full operations.
At DMV, our mission goes beyond transactions—we’re committed to delivering service excellence guided by our core values of Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT) We don’t just talk about our values—we live them every day.
Supervise, coach, and support customer service staff to achieve performance goals and deliver quality service.
Assist with human resource functions, facility operations, and financial management within the customer service center.
Oversee compliance with DMV policies, procedures, and state and federal laws.
Ensure the safety and security of staff, customers, and DMV assets.
Evaluate workflows and implement process improvements to enhance operational efficiency.
Serve as acting manager in the absence of the Customer Service Center Manager.
Headquartered in Richmond, Virginia, DMV serves over 6.2 million licensed drivers and ID card holders and maintains more than 8.4 million registered vehicles Beyond serving the public, we partner with dealers, motor carriers, local governments, and other organizations across the Commonwealth to keep Virginia moving.
Minimum Qualifications
Additional Considerations
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, DMV will be alerted of any convictions for moving violations, including suspension of license.
An online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume includes duties and skills associated with your work experience and years of experience to properly assess your skills during the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: 703-530-3565
Email: employment @dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
