Job Description

ESSENTIAL FUNCTIONS:
DMV Processing

• Release titles to Members upon loan payoff.

• Perform basic file maintenance on Members accounts as needed.

• Submit all vehicle/vessel title documents to DMV to ensure RCU is lienholder for secured loans.

• File Uniform Commercial Codes (UCC) with Secretary of State on collateral as required.

• Reconcile DMV refunds and receipts after completion of processing.

• Maintain paperless title system to ensure all pending liens and errors are completed and correct.

• Obtain California Vehicle Record (CVR) reports for staff as requested.

• Order all DMV forms for departments and branches as needed.

• Track titles from other institutions on all refinanced loans to ensure proper lienholder.

• Return titles to Members when received in error from another financial institution.

Member/Team Member Support

• Provide exceptional service to all Members, volunteers, internal team members, and service providers.

• Ensure confidentiality and safeguard sensitive Member information.

• Research and resolve Member and team member concerns as directed.

• Represent RCU in a courteous and professional manner at all times.

• Supply Members with accurate information regarding loan products and services.

• Supply branch staff with support to assist in resolution of DMV issues.

• Provide general assistance to management in completing tasks and projects.

• Compose and type letters, memos, e-mails, and reports for staff as needed.