A Field Supervisor is responsible for ensuring high-quality care for clients in their homes, overseeing and supporting caregivers, and maintaining compliance with care plans and regulations.
DUTIES AND RESPONSIBILITIES ❖ Perform DMH new client opening including completion of all required paperwork and documentation. ❖ Responsible for completing 2 hours of On-The-Job-Training for each new PA. ❖ Provides DMH shift coverage as needed for personal care services, activities of daily living, and various household duties. ❖ Perform and schedule caregiver evaluations in the field. Encourage and acknowledge tasks completed satisfactory. Train and educate on tasks that need improvement after reviewing with the Program Manager. ❖ Perform quality assurance call/visits monthly with the client to monitor the client’s status, the care we are providing, to monitor adherence to the Code of Ethical Behavior, dress code, documentation of client records and the work performance of the aide. ❖ Perform investigation/complaint visits after reviewing with Program Manager for action plan needed. This includes but is not limited to items being broke in the home, client issues with aide or concerns of non-compliance. ❖ Perform general office tasks as assigned by Program Manager. ❖ Follows established departmental policies, procedures, and objectives. ❖ Practices safety, environmental, and/or infection control measures. ❖ Performs miscellaneous job-related duties as assigned by Program Manager.
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Requirements
Reliable transportation and working telephone as required by the nature of the position.
Education / Licensure: High school diploma or equivalent, some college or post- high school education preferred.
Experience: Six months employment with Phoenix Home Care, be in good standing and have applied for no more than two internal applications/transfer requests within a 6 month period.
Our Core Values:
Our written core values reflect, in words, what is truly important to us as an organization. In our Mission we highlight the pillars of this culture: Compassion, Honesty and Patience. These descriptive words define our culture.
Also in our DNA, we find these valuable qualities…
Responsibility – We take full responsibility for our actions.
Respect – We treat each other and those we serve with equal and high-level respect.
Excellence – We strive to exceed the expectations standard in our industry – giving plus one service.
Empathy – In all that we do, we ask, “What would I want if it were me?”
Potential – We strive to help everyone reach their full potential in life.
Courage – With an optimistic and brave heart we face each challenge, celebrating successes and viewing failures as opportunities to grow.
Community – We are active participants in our communities…reaching out to be good neighbors.
Our Story
The story of the legend of the phoenix bird is a story of ever-changing growth and rebirth. The beautiful mythical creature reflected the lights and colors of the morning sunrise – – always chasing the light and capturing all that was beautiful. It is a symbol of constant rebirth, renewal and fresh starts. It is not a story of ashes but rather of beauty and upward thinking…(Isaiah 61:3).
Our energy is focused on improving quality of life, perpetuating positive attitudes and embracing the challenges life places before us with grace, respect and compassion.
Our catalyst to consistently rise to new heights is a combination of perpetual learning, measurement of success, looking through the eyes of those we serve and listening with the heart which causes us to pause and discover what is really important in each situation. Within the listening and the application of learning we find new beginnings.
…We are Phoenix Home Care.
