Job Description

This position is responsible for providing the best orthopedic care available to patients by following best medical care practices to deliver a high volume of acute orthopedic care by optimizing the provider-patient contact time. They will ensure all patients are adequately prepared prior to seeing the physician and to ensure that all patients thoroughly understand their condition, participate in their care, receive all appropriate information, scripts, casting or DME products, patient education materials, etc., to adhere to their care plan per the provider’s instructions and protocols.

Qualifications:

High School Diploma required

Medical Assistant Diploma, or RMA Certification required.

Must have current BLS Certification (or must complete certification within 30 days of employment).

1 to 2 years’ experience preferred

Excellent written and verbal communication skills

Computer proficiency with EMRs

Meet the expectations of our internal and external customer service standards

Ability to perform tasks independently with the direction of their managers

Key Responsibilities:

· To provide excellent customer service to all patients, visitor, and coworkers

· Prepare all patient charts in Athena for visit by ensuring that all intake paperwork is completed

· Retrieves patient’s digital images from Medview system on exam room monitors during clinic for physician review

· Escorts the patients into the exam rooms and completes patient intake documentation per clinic protocol

· Prepares patient for visit with provider by removing sutures, staples, dressings, etc., having patient change as necessary, positioning patient for exam or procedure and completing any necessary consents

· Assists the physician during visit with injections or office procedures

· Applies and removes casts/splints and DME that is in stock as ordered by the provider

· Provides patients with information and education on the proper use and care of casts and DME

· Completes documentation in EMR for casting or DME as necessary

· Prepares prescriptions, excuse notes, referrals, and patient education materials

· Ensures that the patient understands the physician’s instructions for sample medications and follow-up care

· Ensures all DCW25 work comp status forms are completed, a copy is provided to the patient and originals are returned to front desk staff for submission to WC department

· Breakdown of patient charts with appropriate disposal of PHI, completion and scanning of patient forms, records, etc.

· Cleans and maintains zone, exam rooms and cast room, ensuring red bags and sharps boxes are replaced if applicable, ensuring all treatment surfaces are wiped down with antimicrobial solution after each patient and at end of shift

· Re-stocks all exam rooms and MA station for the next day clinic

· Ensures the safety and security of all PHI in accordance with state and federal HIPPA regulations

· Takes/returns phone calls from patients or from other departments, clinics, or outside facilities regarding patients

· Assists in addressing and resolving items in staff in box within EMR

· All other duties as assigned.

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.