Job Description

At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.

The DME role is a hybrid role that combines durable medical equipment (DME) fitting with clinical support duties. This position supports orthopedic care by properly fitting and educating patients on prescribed equipment while also ensuring efficient patient flow throughout the office. Approximately 50% of this role is dedicated to hallway and patient-facing responsibilities, and 50% to technical and equipment-related tasks.

ESSENTIAL FUNCTIONS

• Fit and apply orthopedic DME as directed by the provider.
• Educate patients on usage, care, and expected outcomes of prescribed equipment following manufacturer and physician instructions.
• Obtain and complete necessary documentation per payer requirements and regulatory guidelines (e.g., HIPAA, Medicare, Medicaid).
• Explain patient financial responsibility and insurance coverage; collect patient payments when applicable.
• Maintain proper inventory and organization of DME supplies.
• Greet and escort patients to and from X-ray and exam rooms.
• Assist with obtaining vital signs and entering accurate information into the EMR system.
• Monitor hallway activity and ensure timely patient movement to support clinical flow.
• Maintain clean, stocked exam rooms and support the clinical team with daily tasks.
• Provide excellent customer service and ensure a positive patient experience.
• All other tasks assigned.

HOURS:

• Monday-Friday, 8AM-5PM.
• One weekend shift per month

EDUCATION & EXPERIENCE

• Two years of experience in a medical office, orthopedic, or patient-facing role preferred
• Prior experience with DME fitting is strongly preferred; training available for qualified candidates
• High school diploma or GED required
• CPR certification required or must be obtained upon hire
• Certification as a CNA, Medical Assistant, Phlebotomist, or Lab Technician preferred

Benefits Include:

• Competitive Wages
• Medical, Dental, Vision, Disability, and Life Insurance within 30 days
• Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan and profit sharing
• Cell-Phone Discounts (AT&T & Verizon)
• Jean Day on Fridays!
• Company events for employees and their families
• Career advancement opportunities