Job Description

DMC Application Support (m/f/d)

• Antalya, Iraklion, Palma de Mallorca
• Permanent
• Full-time
• asap

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Your Digital Mission

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• Provide professional and timely application support to DMC agency users across the network
• Investigate, analyse and troubleshoot system and process-related issues within our operational travel systems
• Act as main liaison between DMC agencies and third-party system providers
• Manage ticket communication, escalation processes and expectation alignment
• Provide guidance on system functionality and configuration
• Contribute to data quality assurance and system consistency
• Identify recurring issues and proactively propose process or system improvements
• Support online and on-site system trainings in collaboration with internal teams and external providers
• Contribute to cross-network projects within the DMC organisation as required
• Ensure compliance with defined KPIs and service standards

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Your Tools & Skills

• Proven professional experience within the tourism or travel industry
• Strong understanding of DMC operational processes and corresponding system environments is highly advantageous
• Experience in application support, customer service or system-related support roles
• Strong analytical skills with the ability to diagnose issues and drive structured resolution
• Confident decision-making and prioritisation skills in dynamic environments
• Strong organisational and time-management abilities
• Excellent written and verbal communication skills
• Fluent English; additional European languages are an advantage
• Solid working knowledge of Microsoft Office and standard operating systems
• Willingness to travel and experience working in multicultural environments

We Offer

• Agile Work Practices
• Employee Discounts
• Flexible Working Hours
• Moderne Arbeitsplätze

Interested?

We look forward to receiving your application. If you have any questions, please feel free to contact us:

Contact

DERTOUR Group GmbH

Hagen
,
Jan

Tel: +49 69 9588 1417