DERTOUR Group

DMC Application Support (m/f/d)

DERTOUR Group  •  Hellenic Republic (Onsite)  •  3 months ago
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Job Description

DMC Application Support (m/f/d)

  • Antalya, Iraklion, Palma de Mallorca
  • Permanent
  • Full-time
  • asap

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Your Digital Mission

  • Provide professional and timely application support to DMC agency users across the network
  • Investigate, analyse and troubleshoot system and process-related issues within our operational travel systems
  • Act as main liaison between DMC agencies and third-party system providers
  • Manage ticket communication, escalation processes and expectation alignment
  • Provide guidance on system functionality and configuration
  • Contribute to data quality assurance and system consistency
  • Identify recurring issues and proactively propose process or system improvements
  • Support online and on-site system trainings in collaboration with internal teams and external providers
  • Contribute to cross-network projects within the DMC organisation as required
  • Ensure compliance with defined KPIs and service standards

Your Tools & Skills

  • Proven professional experience within the tourism or travel industry
  • Strong understanding of DMC operational processes and corresponding system environments is highly advantageous
  • Experience in application support, customer service or system-related support roles
  • Strong analytical skills with the ability to diagnose issues and drive structured resolution
  • Confident decision-making and prioritisation skills in dynamic environments
  • Strong organisational and time-management abilities
  • Excellent written and verbal communication skills
  • Fluent English; additional European languages are an advantage
  • Solid working knowledge of Microsoft Office and standard operating systems
  • Willingness to travel and experience working in multicultural environments

We Offer

  • Agile Work Practices
  • Employee Discounts
  • Flexible Working Hours
  • Moderne Arbeitsplätze

Interested?


We look forward to receiving your application. If you have any questions, please feel free to contact us:


Contact


DERTOUR Group GmbH


Hagen

,
Jan


Tel: +49 69 9588 1417

DERTOUR Group

About DERTOUR Group

DERTOUR Group is one of the leading travel groups in Europe. Every year, millions of guests travel with DERTOUR Group tour operators to 179 destinations worldwide. Today, around 15,000 people work with tourism expertise and great passion to make our guests' travel dreams come true.

https://www.dertour-group.com/en/legal-notice/

Industry
Travel & Hospitality
Company Size
501-1,000 employees
Headquarters
Frankfurt, DE
Year Founded
1918
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