Job Description

Thai Union Group PCL

Position: Product Owner - Compute

Level: Department Manager

Work location: Bangkok, SM Tower Building

Role purpose

Own the strategy, roadmap and lifecycle of enterprise compute and cloud infrastructure services across global operations. Translate business and technology needs into a prioritized product backlog and deliver secure, reliable and cost-effective solutions across cloud and on-premises environments. Lead with urgency during service risks and time-critical programmes, and collaborate inclusively across cultures, regions, vendors and time zones while remaining accountable for product outcomes, service performance and cost.

Responsibility:

1. Product Strategy and Roadmap

• Define the service catalogue, roadmap and lifecycle standards for cloud, servers, virtualization, storage, backup and disaster recovery.
• Gather needs from regional IT, factories, cybersecurity, enterprise architecture, applications and business program leaders; make explicit tradeoffs among value, risk, cost and capacity.
• Own and priorities the backlog, acceptance criteria, dependencies and releases; track adoption and measurable outcomes.
• Drive service adoption and internal-customer experience by tracking stakeholder satisfaction, ease of consumption and use of standard service pathways.

1. Cloud and Compute Delivery

• Own the compute solution direction across AWS, Microsoft Azure, Google Cloud and on-premises environments.
• Evaluate server and virtualization platforms, Windows and Linux workloads, storage, backup, disaster recovery, monitoring, capacity and hybrid integration against business requirements.
• Maintain ongoing demand and capacity forecasts to identify constraints, investment needs and optimisation opportunities early enough to support business planning.
• Partner with architects and engineers to assess solution options and tradeoffs in performance, availability, security, scalability, supportability and total cost; guide migration, modernization, infrastructure as code and automation.
• The Product Owner owns outcomes, the roadmap, service standards and investment priorities, while architecture and engineering teams own detailed design, implementation quality and technical assurance.
• Coordinate infrastructure readiness for enterprise program and factory operations; establish critical paths, remove blockers promptly and manage delivery risks, cutovers and support handovers.

1. Service Ownership and Risk

• Set service levels and operational controls; review incidents, problems, changes, backup results and disaster recovery tests with accountable service teams.
• Work with cybersecurity and risk teams to address vulnerabilities, end of life technology, audit findings and policy compliance.
• Maintain a transparent register of material technical debt and exceptions, with a named owner, risk treatment, funding position and target resolution date or decision for each item.
• Ensure clear ownership, escalation routes and follow the sun handoffs for critical services.

1. Commercial and People Leadership

• Own cloud and compute cost transparency, budgets, forecasts and optimization. Understand consumption-based billing, cost allocation, tagging, invoice and usage reconciliation, unit economics, commitments and licensing; validate savings against a baseline while protecting service outcomes.
• Lead, coach and develop assigned engineers and service leads; align internal teams and managed service providers to roadmap and operational priorities.
• Manage technology and managed service vendors through requirements, solution review, commercial evaluation, contracts, service performance and escalation.
• Maintain supplier transition and exit plans for critical services, covering knowledge transfer, data retention, concentration risk and continuity arrangements.
• Communicate decisions, risks and urgent actions clearly with senior leaders and global stakeholders across time zones.

Core competencies

1. Product and Leadership

• Strong ownership of product vision, prioritization, backlog management, delivery decisions and measurable outcomes.
• Able to lead engineers and influence architecture, security, application and regional teams without relying solely on reporting lines.

1. Cloud and Operations

• Strong ability to evaluate compute solutions across AWS, Azure and on-premises platforms, including server operating systems, virtualisation, storage, backup, disaster recovery, observability, capacity and technical lifecycle.
• Practical understanding of hybrid infrastructure, IT service management, incident and change processes, resilience and disaster recovery.

1. Commercial and Communication

• Sound understanding of cloud costing and billing models, financial forecasting, vendor pricing and total cost of ownership; able to challenge invoices, identify waste and priorities cost optimization opportunities.
• Acts with appropriate urgency, distinguishes critical incidents and deadlines from routine work, makes timely decisions with incomplete information and follows actions through to resolution.
• Inclusive global mindset; respects cultural and working-style differences, builds trust across regions and works effectively with multicultural teams and different time zones.
• Clear written and spoken English for technical discussions and executive communication.

Measures of success

1. Product Delivery

• Roadmap and prioritized backlog approved and reviewed quarterly; committed milestones delivered within agreed scope and dates.
• Business and technology stakeholders confirm that delivered capabilities meet agreed acceptance criteria.

1. Reliability and Resilience

• Availability, incident restoration and change success meet agreed service-specific targets; urgent incidents and program blockers are escalated and resolved within agreed timeframes and recurring high-impact incidents trend down.
• Critical backup and disaster recovery coverage, test completion and remediation meet approved recovery objectives.

1. Security and Governance

• Critical vulnerabilities, end-of-life exposure and audit actions are reduced within approved risk-based deadlines.
• Services have current owners, architecture records, operating procedures and support handoffs.

1. Cost and Vendor Performance

• Cloud and compute spend remains within approved forecast; billing variances are explained, and optimization savings are evidenced against an agreed baseline without degrading required service levels.
• Supplier performance, service levels, cost and improvement actions are reviewed regularly; escalations and renewals are handled in time to avoid disruption.

1. Global Collaboration and Team Capability

• Regional and cross-time-zone dependencies are resolved within agreed lead times; stakeholders receive timely, culturally aware communication and equitable participation in decisions.
• Assigned team members have documented goals, development plans and coverage for critical responsibilities.

Experience

• Minimum 10 years of experience in Cloud Infrastructure, IT Operations, or Enterprise Technology Services in a complex enterprise environment.
• Strong practical experience with AWS and Microsoft Azure, plus familiarity with Google Cloud, including platform design, operations, governance, cost optimization and integration with on-premises environments.
• Proven experience as a product owner or equivalent service/platform owner, setting a roadmap, prioritizing a backlog and delivering outcomes through technical teams.
• At least 3 years of leadership experience with engineers, operations teams or cross functional delivery teams.
• Demonstrated ability to evaluate and operate enterprise compute solutions, including Windows or Linux servers, virtualization, storage, backup, disaster recovery, monitoring, patching and lifecycle management.
• Experience managing infrastructure or cloud vendors and managed service providers, or prior experience working for a technology vendor or service provider.
• Able to assess technical proposals, contracts, pricing, billing and delivery performance.
• Experience working with global stakeholders and culturally diverse teams across different time zones, including time-critical delivery, major incidents or service escalations.

Education and language

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a closely related technical field.

A relevant postgraduate degree is an advantage.

• AWS and/or Azure certifications are an advantage (for example, AWS Solutions Architect or CloudOps Engineer; Azure Administrator or Solutions Architect). Windows Server hybrid, VMware, Linux or enterprise backup certification is also valued. - Practical experience with on-premises and hybrid server operations is required.
• Strong written and spoken English & Thai.

Remark:

1) Work location base at Thai Union’s corporate office – SM Tower, Bangkok.

Direction to work location: Map