Job Description

Requisition No: 872171

Agency: Juvenile Justice

Working Title: DJJ OPERATIONS COORDINATOR - 80082500

Pay Plan: Career Service

Position Number: 80082500

Salary: $1,780.37 Bi-weekly

Posting Closing Date: 04/06/2026

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The Department of Juvenile Justice salutes our heroes.

We are honored to have the opportunity to support our nation's veterans and their families.

We value the service given to our country and support the hiring of service members and military spouses.

LOCATION, CONTACT AND SALARY INFORMATION

LOCATION: Tallahassee – Leon County

STARTING SALARY: $1,780.37 Bi-Weekly. (In accordance with current spending restrictions, an internal promotion into the position will be filled at the minimum of the pay grade or up to 5% of the employee’s current rate, whichever is higher.)

CONTACT PERSON: Haley Hall (850) 717-2490

The incumbent in this position will act as an Analyst in in the Department's Incident Operations Center (IOC). This person will be responsible for reviewing and classifying incident reported to the Central Communications Center (CCC) for assignment action, tracking incidents throughout the incident management process, reviewing completed Management Reviews, and completing trend analysis based on reported incidents. The duties of this position will include, but may not be limited to, the following:

Reviews each incident reported to the CCC based on FDJJ 2020 policy Appendix B and follow up with the program area or program/provider to obtain any additional information that may be necessary for determining how the incident is processed.

Participate in the daily determination meeting and make recommendations for incident processing based on established policies and known trends. Make assignments in the CCC system based on the outcome of the daily determination meeting.

Conduct program area trend analysis to identify trends occurring in specific programs, with specific providers, or in a certain program area.

Compile and produce quarterly reports, legislative reports, and complete data requests using Tableau.

Monitor the status of open incidents to ensure that weekly status updates are documented every 14 calendar days and extensions are approved and entered into the CCC system. Produce a weekly status summary report of all incidents for the assigned program area.

Reviews completed management/program reviews, complete a quality check of the report in the CCC system to ensure compliance with established protocols and to ensure that data fields are completed and accurate.

Respond and assist program area in making changes in CCC system.

Perform other related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge, skills and abilities, including utilization of equipment, required for the position:

Knowledge of data collections for analysis

Knowledge of CCC database

Knowledge of the Management Review process

Knowledge of trend analysis

Ability to organize data

Ability to utilize problem solving techniques

Ability to communicate

Ability to establish and maintain effective working relationships

Ability to type and operate a computer

and must have comprehension skills and excellent telephone demeanor

PREFERRED QUALIFICATIONS:

Comprehension skills and excellent telephone demeanor.

Must have knowledge of CCC database, the Management Review process, and trend analysis.

SPECIAL NOTES

All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your Candidate Profile. Please provide an explanation of gaps in employment. Incomplete Candidate Profiles will NOT be considered.

All prospective candidates will be subject to a sex offender check, criminal background checks (state, local, and national) and pre-employment drug screening for direct care positions.

DJJ participates in E-Verify (Employment Eligibility).

When identified on a position description, a valid driver’s license is required. If initially hired with an out-of-state license, the Florida resident must obtain a valid Florida state driver’s license within 30 days of hire. Licenses suspended or revoked for any reason, work permits (Business purpose/Employment/education only licenses) and some types of restricted licenses are not acceptable. Licenses that have Corrective Lenses Restriction are acceptable, provided the driver wears corrective lenses while operating the vehicle

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.