Divisional Operations Executive

£28,000- £32,000plusbenefits

Reports to:Divisional Operations Manager

Directorate:​Marketing, Fundraising & Engagement​

Contract:Permanent

Hours:​Full time 35 hours per week​

Location:Homebased - Covering South West and South East London, extending across the southern edge of the capital and out into Surrey. Candidates must live on patch in order to be considered. Please click link to see exact locations https://images.ctfassets.net/u7vsjnoopqo5/4ppXQXA1cs4aEbs8dPHA3Q/e8b72a0e05328657909fb3f381f29c7d/london_area_map.png

Closing date:06 July202623:55 - this role may close early if we recieve a high volume of applications, if you need more time to apply as part of a reasonable

adjustment please contact recruitment@cancer.org.uk as soon as possible

*This role will remain open until 12 July internally in line with organisational policy

Visa sponsorship:You must be eligible to work in the UK to apply for this vacancy. Cancer Research UKis notable tooffer visa sponsorship.

Recruitment process:Competency basedinterview viaMicrosoft Teams

Interview date:15-17 July 2026

At Cancer Research UK, we exist to beat cancer.

We are looking for a proactive,organisedand efficient individual to joinus as a Divisional Operations Executive(DOE)supporting ourfield-basedtradingteams across the UK

As part of our retail strategy,we’veintroduced a newoperations structure designed to strengthen how we deliver performance,consistencyand compliance across our shop network. At the heart of this is the Divisional OperationsExecutive role, which connects national strategy with day-to-day delivery in the field

In this role you will workalongside Area Managers and supportfunctions, usingdata and insight toidentifyrisks and opportunities, embedding new ways of working, and driving consistent performance standards.This role enables a more joined-up, proactive approach,ensuring our shops are positioned to maximise income, improve the customer experience and deliver against our long-term retail ambitions.

What will I be doing?

• Maintain and update compliance,health andsafetyand operational activity trackers based on information provided by central teams and field colleagues.  

• Collate monthly and quarterly compliance reports, checking for missing or incomplete information and flagging issues to the Divisional Operations Manager or relevant teams.  

• Support recruitment related tasks, including tracking, administration and remote candidate support.  

• Work proactively in the delivery of Health & Safety documentation, including preparing files needed for audits and delivering these audits when required  

• Maintain accurate records relating to mandatory training completion and highlight outstanding items when asked.  

• Work alongside the Profit, Protection and Compliance team to support stock take compliance, providing hands on support in shops when required   

• Attend team meetings with divisions on a weekly basis to support and participate in discussion around shop performance and ongoing activities and objectives with support partners. Share updates and information with field teams as directed, ensuring documentation is circulated promptly and stored correctly.  

• Work closely with the retail operations team, acting as representative for the field team on new initiatives and optimisation projects for retail.   

• Act as a first point of contact for straightforward enquiries from shops or central teams, escalating more complex questions as needed.  

• Communicate clearly and with credibility to a variety of stakeholders, delivering verbal and digital updates to different teams when required  

• Support the administration of planned or reactive retail instructions by updating logs and storing documentation. 

Whatarewelooking for?

• Good IT and data skills with the ability to use Microsoft Office and internal business systems confidently. 

• Strong attention to detail, ensuring accuracy when updating trackers, logs or reports. 

• Good organisational and time management skills to support the timely delivery of routine processes. 

• Willingness to collaborate with colleagues and provide helpful, timely support across the Division. 

• Strong planning and organisational skills, able to prioritise and manage multiple  tasks, working to challenging targets and deadlines.   

• High level of drive and enthusiasm, highly motivated and ability to work under pressure. 

• Ability to follow established procedures and escalate queries when necessary. 

• Previous administrative, coordination or support experiencewould be beneficial

• Experience of multi-site retailing would be beneficial

Our organisation values are designed to guide all that we do

Bold: Act with ambition,courageand determination  

Credible: Act with rigour and professionalism   

Human Act to have a positive impact on people  

Together: Act inclusively and collaboratively

We’relooking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

Ifyou’reinterested in applying and excited about working with us but are unsure if you have the right skills andexperiencewe’dstill love to hear from you.

What will I gain?

Wecreate a working environment that supports your wellbeing andprovide agenerous benefits package, a wide range of career and personal development opportunities and high-quality tools Ourpolicies and processes enable you toimprove your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefitsby visitingourcareers web page

How do I apply?

Weoperatean anonymised shortlisting process in our commitment to equality,diversityand inclusion. CVs arerequiredfor all applications; but wewon’tbe able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our websiteor contact us at recruitment@cancer.org.uk  

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