Job Description

1. Sales & ABP Delivery

• Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.
• Allocate targets to TSMs and monitor achievement against ABP.
• Publish territory-wise and RO-wise rolling product plans for advance planning with S&D.

1. Quality & Quantity Compliance

• Achieve CRA targets for the division through regular RO inspections.
• Address non-compliance cases and ensure corrective actions by franchisees.
• Investigate and resolve customer complaints promptly to maintain service standards.

1. Marketing & Branding Implementation

• Execute divisional branding activities as per company guidelines.
• Identify ROs for NFR initiatives and implement marketing programs effectively.

1. Standardization of Retail Outlets

• Ensure all ROs comply with Nayara’s branding manual and operational standards.
• Coordinate with franchisees and TSMs for timely upgrades and compliance.

1. Regulatory Liaison & Approvals

• Maintain regular interaction with government authorities for mandatory approvals.
• Ensure compliance with statutory norms for retail operations.

1. Product Supply & Distribution Management

• Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.
• Optimize TT deployment for efficient product distribution and minimize stock-outs.
• Coordinate with S&D teams and supply points for timely deliveries.

1. Franchisee Relationship Management

• Build strong relationships with franchisees through regular visits and dealer meets.
• Resolve operational issues, reduce equipment downtime, and ensure smooth operations.

1. Customer Relationship Management (CRM)

• Collect customer feedback and implement corrective measures to enhance satisfaction.
• Reduce customer complaints through proactive engagement and service recovery.

1. Team Leadership & Capability Building

• Coach and develop TSMs and divisional staff for improved performance.
• Provide motivational support and foster a high-performance culture.

1. Sales & ABP Delivery

• Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.
• Allocate targets to TSMs and monitor achievement against ABP.
• Publish territory-wise and RO-wise rolling product plans for advance planning with S&D.

1. Quality & Quantity Compliance

• Achieve CRA targets for the division through regular RO inspections.
• Address non-compliance cases and ensure corrective actions by franchisees.
• Investigate and resolve customer complaints promptly to maintain service standards.

1. Marketing & Branding Implementation

• Execute divisional branding activities as per company guidelines.
• Identify ROs for NFR initiatives and implement marketing programs effectively.

1. Standardization of Retail Outlets

• Ensure all ROs comply with Nayara’s branding manual and operational standards.
• Coordinate with franchisees and TSMs for timely upgrades and compliance.

1. Regulatory Liaison & Approvals

• Maintain regular interaction with government authorities for mandatory approvals.
• Ensure compliance with statutory norms for retail operations.

1. Product Supply & Distribution Management

• Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.
• Optimize TT deployment for efficient product distribution and minimize stock-outs.
• Coordinate with S&D teams and supply points for timely deliveries.

1. Franchisee Relationship Management

• Build strong relationships with franchisees through regular visits and dealer meets.
• Resolve operational issues, reduce equipment downtime, and ensure smooth operations.

1. Customer Relationship Management (CRM)

• Collect customer feedback and implement corrective measures to enhance satisfaction.
• Reduce customer complaints through proactive engagement and service recovery.

1. Team Leadership & Capability Building

• Coach and develop TSMs and divisional staff for improved performance.
• Provide motivational support and foster a high-performance culture.

Graduate Engineer or Postgraduate in Marketing Management.