Job Description

ABOUT ZOOMO

At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.

Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world-class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

The Role

We're looking for an exceptional operations leader to run Zoomo's operations across Australia, France, Germany, Spain and the UK, and to take them to the next level of scale, quality and profitability.

As Divisional General Manager for Operations, you will report to the COO and lead country operations across five markets on two continents. You will own the divisional operating P&L and be accountable for service levels, unit economics and cost discipline in each market. Your scope will include onboarding and ongoing fleet maintenance for consumer and enterprise customers, hub and store operations, customer success and operational excellence, with country operations leads reporting directly to you. You will work closely with the commercial and business development teams on the development and delivery of new business.

You will play a key role in coordinating the collaboration of country teams with central teams covering supply chain, hardware and software product, finance, people and other functions, and in driving consistent standards and ways of working across all five markets. Overall you will be a critical member of the global Zoomo Leadership Team.

In this role, you can expect to -

• Own operational and financial performance across Australia, France, Germany, Spain and the UK
• Develop best in class operations and a supporting safety and performance culture by relentlessly assessing and iterating on all aspects of how we deliver for customers
• Standardise processes, KPIs and operating rhythms across markets while respecting local regulatory and labour requirements
• Develop a talented team of country leads and continue to build an outstanding broader team across multiple markets
• Be a key counterpart and problem solving partner for a large array of internal and external stakeholders across multiple countries and time zones
• Work closely with Executive Leadership Team and Leadership Team members to ensure both divisional and global success

You will be a critical member of the Leadership Team, and your contribution will directly impact Zoomo's overall performance.

Requirements

Benefits

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched on team that strives to make the streets greener and serve the rider
• Salary: The range, depending on experience, will be shared with you before your first interview
• Benefit from the company's success, through equity options - giving you ownership in and financial upside to the company’s long term success
• Global and country-specific benefits packages
• Flexible working that is focussed on the delivery of OKRs
• Monthly team outings & events
• Get to know our product by using one of our e-bikes
• Annual learning and development allowance
• Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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