Job Description

Become the newest member of our exciting team at SROA Capital as we redefine self-storage!

At SROA, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within. We are proud to be honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel two years in a row.

SROA Capital is a vertically integrated private equity real estate and technology platform that has evolved into a global asset manager with a successful track record of providing risk adjusted returns to its partners through its focused strategy of investing in self-storage. SROA is headquartered in West Palm Beach, FL and has invested, redeveloped, and developed self storage across the risk spectrum in major and secondary markets across the United States under the brand Storage Rentals of America and the UK under the brand Kangaroo Self Storage with approximately 900 employees globally.

The Divisional Field Trainer is responsible for delivering, coordinating, and maintaining high-impact field training programs across assigned regions and divisions. This role partners closely with District Managers (DMs), Regional Managers (RMs), Divisional Vice Presidents (DVPs), and District Team Leads (DTLs) to ensure consistent execution, mastery of skills, and compliance with SROA processes and platforms.

Serving as a Subject Matter Expert (SME), the Divisional Field Trainer functions as a key liaison between Learning & Development (L&D) and Field Operations, providing insights, feedback, and data-driven reporting to support performance improvement and operational excellence.

Duties and Responsibilities

Facilitation and Delivery

• Manage new hire and promotional training programs for:
  • District Managers (DM)
  • District Manager in Training (DMIT)
  • District Training Leaders (DTL)
• Manage Operational Growth & Performance Enhancement training programs for:
  • District Managers
  • District Training Leaders (DTL)
  • Property Managers and Assistant Property Managers
• Maintain and update training content, including:
  • Training presentations
  • Participant worksheets
  • Skills assessments and activities
  • Job aids and quick-reference tools
  • Training videos and visual guides
  • Process guides
• Coordinate and manage training schedules, meetings, and virtual and in-person training sessions, ensuring timely enrollment and attendance.
• Track learner progress and completion status throughout the training lifecycle.
• Conduct follow-up with participants and leadership to confirm completion, understanding, and readiness for role expectations.
• Partner with District Managers, Regional Managers, Divisional Vice Presidents, and L&D Leadership to ensure training aligns with role expectations and operational priorities.

Skills Assessment, Metrics & Reporting

• Conduct and track post-class skills assessment results, compile data by Division, Region, District, and Employee
• Maintain monthly training performance metrics and
• Identify gaps and trends from results; recommend targeted
• Follow up with learners and supervisors for incomplete assessments or low
• Confirm training completion only once all forms, assessments, and modules are
• Share actionable insights with Regional Managers, DMs, and Divisional Vice Presidents to support coaching and performance improvement.

Compliance & Documentation

• Ensure timely collection of all Training Acknowledgement forms.
• Monitor and verify completion of required e-Learning
• Maintain accurate records of all training activities, skill checks, acknowledgments, and
• Conduct periodic field audits to confirm compliance with training standards, policies, and operational processes.
• Provide face-to-face follow-up training to address gaps identified through audits, assessments, or field feedback.

Subject Matter Expertise & Collaboration

• Serve as a Subject Matter Expert across SROA systems, platforms, and field processes.
• Act as a liaison between L&D and Field Operations, ensuring alignment and effective communication.
• Work closely with DTLs, District Managers, Regional Managers, and Divisional Vice Presidents to support divisional training priorities.

Project Support & Administrative Tasks

• Participate in special projects related to learning, operations, and process
• Complete internal e-learning modules and stay current with company content and platform updates.
• Research industry trends and recommend best practices to improve learning
• Attend and contribute to regular team meetings, leadership sessions, and company

Qualifications

• 5+ years of experience in field operations, training, or multi-unit leadership within retail, operations, or service-based environments.
  • Self-storage or Property Management preferred.
• 3+ years of experience facilitating instructor-led training, both virtual and in-person.
• Ability to travel approximately 50% of the work schedule.
• Proven experience supporting multi-region or divisional operations, with the ability to adapt training delivery across diverse field environments.
• Experience supporting sales performance, KPI-driven results, and operational metrics.
• Proven ability to deliver coaching and development training that improves individual and team performance.
• High proficiency in learning platforms, assessment tools, and presentation software.
• High proficiency in Microsoft Office Suite and collaboration tools (Teams, Zoom, or equivalent).
• Strong communication, presentation, and facilitation skills.
• Strong analytical skills with the ability to evaluate learner performance and adjust training strategies.
• Excellent organizational, time-management, and follow-up skills.
• Proven ability to collaborate effectively with field and leadership stakeholders.

SROA Offers:

• Competitive pay with bonus potential
• UKG Wallet – on-demand pay option
• 100% paid medical coverage options for employee-only
• Dental and vision plans for optimal care
• Eight (8) paid holidays
• Generous Paid Time Off (PTO), increasing with years of service
• Paid Maternity and Parental Leave for growing families
• 401(k) with substantial employer match and 100% immediate vesting
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
• GAP Insurance for added financial protection
• Employer-paid Life Insurance and Short-Term Disability coverage
• Long-Term Disability (LTD) coverage for added peace of mind
• Pet insurance – because your pets are family too
• Storage Discounts to help you declutter and organize
• Access to Voluntary Benefits for personalized coverage
• Learning and development opportunities to maximize your potential and excel in your career
• A great culture that values collaboration, innovation, and inclusivity

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.