Job Description

Laundryheap is a fast-growing, technology-led on-demand laundry and dry-cleaning service operating across multiple international markets. Our mission is simple: to give people their time back by making laundry effortless. By combining technology, logistics, and an exceptional customer experience, we deliver a seamless, reliable service at scale.

As we continue to expand across new markets and business lines, we're investing in building high-performing teams that can support our next phase of growth.

About the Role

We're looking for a Division Manager – Driver Operations to lead the logistics delivery function for Laundryheap's rapidly growing B2B business. This role is responsible for the operational engine behind one of our fastest-growing business verticals, ensuring our logistics capabilities evolve and scale alongside increasing customer demand.

Working at the intersection of Operations, Commercial, and Technology, you'll be responsible for delivering operational excellence while supporting growth across enterprise accounts, SMB customers, marketplace partnerships, and new B2B opportunities.

This is a hands-on leadership role where you'll be expected to balance strategic thinking with day-to-day execution. You'll lead and develop an existing team, recruit additional talent as the business grows, and establish the processes, systems, and ways of working that enable the function to scale effectively. Success in this role means building a high-performing team that operates with increasing autonomy while consistently delivering exceptional operational outcomes.

What You'll Do

Own the B2B Logistics Function
Own end to end logistics delivery across all B2B segments: enterprise key accounts, SMB, marketplace partners, and new B2B verticals as they launch
Build and lead a small, senior team (3 to 5 ICs); hire, develop, and create a culture of high ownership and accountability
Report into the Head of Driver Operations, with full accountability for B2B logistics performance

Own Global B2B Logistics Operations
Oversee daily planning and routing for B2B volumes across multiple international markets
Ensure service reliability, operational efficiency, and cost optimisation that meet B2B/enterprise grade SLAs
Build systems that let B2B logistics scale predictably as account volume and complexity grow

Act as the Bridge Between Commercial, Sales, Product & Ops
Act as the primary logistics liaison to the Commercial and Sales teams, translating client commitments and deal terms into operational reality
Partner with Product to turn recurring operational challenges into tooling and platform requirements
Use data to drive forecasting and continuous improvement of B2B cost and service metrics
Develop a deep understanding of B2B unit economics and how logistics cost structures affect deal margins

Drive Strategy Through Execution
Identify inefficiencies in B2B logistics delivery and implement fixes that improve margin and service levels
Align logistics priorities with the broader B2B growth roadmap set by Commercial and Sales
Move seamlessly between strategic planning and ground level execution

Own Crisis & Escalation Management
Lead from the front on high pressure, client facing escalations, especially those tied to key enterprise accounts
Build processes that reduce dependency on reactive problem solving over time

Enable B2B Expansion & Scale
Support the launch and stabilisation of new B2B markets and client segments
Standardise B2B logistics processes while adapting to local nuances
Build repeatable frameworks that let new enterprise/SMB accounts onboard quickly

Drive Automation & Innovation
Champion the adoption of tools, AI, and automation to reduce manual dependency
Continuously push for smarter systems as B2B volume and complexity increase

What We're Looking For
Strong ownership mindset with a bias for action
Ability to operate effectively in ambiguity and high pressure environments
Data driven decision making with a clear understanding of business impact
Proven experience building and scaling teams and processes
Strong stakeholder management across functions (Commercial, Sales, Product, Ops) and geographies
Comfortable operating across all levels of the organisation, from frontline drivers to leadership

Experience & Background
7 to 10 years of experience, with meaningful time in a high growth startup environment, international exposure strongly preferred
Demonstrated end to end ownership of an operations or logistics function, not just a piece of one
Track record of scaling processes and/or products in high growth environments
Experience working closely with Commercial, Sales, or Product teams (B2B account/enterprise exposure a strong plus)
Educational background from a top tier institution
Track record of solving complex operational challenges with structured thinking

What Success Looks Like

The B2B logistics team operates with high ownership and minimal supervision
Enterprise and SMB B2B accounts consistently hit their logistics SLAs
Operations are predictable, scalable, and cost efficient as B2B volume grows
Systems and processes replace manual effort over time
New B2B markets and accounts launch and stabilise with speed and consistency
Tight alignment with Commercial, Sales, and Product leads to faster, better decisions

Why This Role Matters

This is not a support role, it is the operational backbone of Laundryheap's B2B growth strategy. Success here directly impacts client retention, unit economics, and the company's ability to scale its B2B vertical globally.