Job Description

Posting number: 14275

Department: Community Services Board

Division: Crisis & Recovery Services

Job classification: Division Head

Posting type: Open

Categories: Community Services, Mental Health, Professional, Miscellaneous, Community and Social Services

The NCSB is seeking a Division Head. The Division Head will manage the Division of Crisis Services. The programs include 24/7 service lines including prescreen assessments, mobile crisis response, and related programs/staff. This role is established to provide leadership, direction, implementation of best practices, ensuring fiscal viability, and ensure that the programs have the resources and support they need for appropriate staff support and effective services to consumers. This role also provides local, regional, state, and national communication to support stakeholders of these service units as well as to ensure that the Norfolk units are appropriately connected to these larger groups.

Examples of duties

Essential functions include but are not limited to:

• Ensures compliance with city, state and federal regulations as they apply to the maintenance of electronic health records.
• Ensures compliance with city, state and federal regulations as they apply to the maintenance of medical records.
• Develops and revises relevant policies and procedures related to the division. Ensures policies are applied consistently throughout the organization.
• Assists in the development of data and supporting information for the annual budget submissions as well as tracking and promoting billing practices.
• Ensures grants are sought and are appropriately utilized including monitoring (or ensuring they are being monitored) the budgets and outcomes of those grants.
• Ensures that services and operations meet the requirements of the Department of Behavioral Health and Developmental Services, other oversight bodies, and payors; while being responsive to the needs of persons in our community.
• Ensures vendors for the division are providing appropriate services and in compliance with their contract.
• Ensure staff are held accountable to their roles and duties as well as ensuring they are receiving effective support from their managers.
• Provides leadership and guidance in existing and emerging practices, including recommending creative ways to serve our community.
• Serves on the CSB leadership team and provides coverage for other Division Heads as well as the Assistant and Executive Director as needed.
• Performs special projects and assignments as requested by the Executive Director.

Qualifications

Undergraduate degree from an accredited college or university in Recreation and Leisure Services, Public Administration or related field

2-3 years demonstrated work experience managing teams in one or more areas of expertise. May be required to have specific work experience for assignment into special areas requiring special subject matter knowledge

Supplemental information

• Valid Driver's License may be required depending on assignment.
• CPR certification may be required for some Division Head positions.
• Professional certification and licensure may be required for assignment into special areas such as education/outreach programs.
• Possession of an active license from the Board of Counseling, Board of Social Work, Psychology, or equivalent (LPC, LCSW, LCP, etc.) preferred.
• Have or obtain their pre-screener certification with the first 6 months of employment preferred.