Job Description

Coordinated Care Agency works collaboratively to provide a continuation of services from Shelters to Permanent Supportive Housing to individuals and families who have experienced homelessness in King County. We believe that everyone deserves a safe, affordable place to call home. People experiencing homelessness come to us with complex histories; it takes a highly collaborative, creative team to help end the cycle of homelessness permanently. Grounded in this philosophy, the CCA Division Director is an integral part of a team that provides leadership, vision and support to a diverse group of shelter programs serving households experiencing homelessness in King County.

The CCA Division Director brings leadership around best practices of Housing First, Trauma-Informed Care, Harm Reduction and client-centered support to ensure we provide the highest quality services to clients temporarily living in our shelter communities. This position directly supervises and supports several shelter programs and provides on-site support to services teams in CCA programs when there is staff turnover and extended absences. CCA is committed to high quality data and making decisions that are informed by our data. The CCA Division Director is responsible for ensuring high quality data is captured by programs, and working with managers to ensure we are exiting households into appropriate housing situations as quickly as possible.

The CCA Division Director will participate in advocacy activities and represent the agency to the government and community organizations that work to serve the poor and vulnerable.

This position is compensated at $114,121.78 per year

Full‑time, 40‑hour position include a competitive benefits package:

• Medical, dental, and vision coverage, plus life insurance and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Responsibilities

Supervision/Leadership  This position is responsible for providing leadership on homelessness in King County. This includes managing current shelter services and new program development.

• Provide direct supervision for the Program Directors at the programs listed in the Division Description (3-4 shelters thatoperate24 hours per day).
• In collaboration with the Director of Homeless Services, ensure the highest quality provision of services for all clients.
• Promote, develop and facilitate trainings that focus on best practices in service delivery, including de-escalation, trauma-informed care, grief and loss, and housing match and placement services. Ensure attendance at all CCA mandatory trainings for site employees.
• Meet with Program Managers/Directors regularly to provide support in serving challenging populations while also monitoring that the program is on track financially and in compliance with all contract obligations.
• Perform all leadership functions while interim director at program sites. When appropriate, this position will complete corrective action and recommendation for termination of staff, both regular and temporary.
• Assist with annual file audits and staff/program evaluations.
• Build relationships with neighborhood and community representatives to further common goals.
• Develop and safe keep a workplace that values and supports cultural diversity.
• Network with other service agencies to ensure continuum of care for clients.

Supportive Services/Resident Relations 

• Eviction Prevention: The Division Director works with Program Managers and the services team at each building to keep clients engaged in services and to develop a clear path to housing. This can include individual conversations with clients, Care Conferences, advocating for additional services for clients, and other creative strategies to stabilize clients at risk of losing their shelter bed. The Division Director should agree we have exhausted all possible alternatives when we are moving toward asking a client to leave shelter that will result in a return to homelessness. The Division Director is charged with regularly reviewing dashboards and assisting programs with long term shelter stayers.
• Addressing Emergency Situations: The Division Director is often called on by Program Managers when there is a significant incident at a program. The Division Director must demonstrate sound judgment when responding to new, challenging situations, and bring leadership to responding to situations that are not always clearly defined by policies and procedures.
• Community: Coordinated Care Agency value promoting community in our programs, so all clients feel welcomed and safe. The Division Director provides leadership with staff to ensure our buildings area comfortable home for all clients temporarily in our care.
• Grief and Loss: Because many clients in our low barrier programs are near the end of their lives, the Division Director provides leadership for staff and clients in dealing with grief and loss of valued members of the community.
• Respond to client concerns promptly and seek resolution at the lowest level possible.

Cross-agency Collaboration

• Develop and foster relationship with leadership at Catholic Housing Services, Family Behavioral Health, and CCA Long Term Care to create a shared vision of coordinating with best practices of serving clients in our care.
• Meet regularly and as needed with the leadership from other CCA/CHS Divisions to address challenges and create solutions when issues arise in programs.
• Develop and promote best practice for service delivery that balance the needs of individuals or families living in our buildings and the community as a whole.

Fiscal Management The Division Director is responsible for the fiscal health of the named homeless service programs. This includes oversight of budget management, grant writing, and government contracts.

• In coordination with Program Directors, prepare and monitor separate budgets for programs for approximately $6 million of annual funding across the programs. This includes federal, state, county and local government funds which are subject to audit.
• Monitor government contracts. Assist programs with record keeping and audit preparation.
• Monitor data on residents into the agency database and the local Homeless Management Information System to ensure accurate and timely entry. Produce detailed quarterly and annual demographic and service reports for several funders.
• Prepare annual state reports using WBARS.
• Write applications for funding including government, foundation and private sources.
• Make individual and group solicitations to community groups.
• Responsible for approval of purchasing and maintenance of buildings owned by CCA, buildings owned by our partner agency CHS, and buildings operated in partnership with King County.

Other

• Oversee regularly scheduled maintenance of buildings, vehicles and equipment.
• Handle emergency and facility issues.
• In partnership with Program Directors, develop and regularly update emergency plans for programs.
• Other duties as assigned.

Job ConditionsThis position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.

Qualifications

Minimum Qualifications

• Bachelor's degree in social services or a related field, or commensurate experience in social services.
• At least three years of experience indirect provision of social services, preferably with homeless people.
• Four years of supervisory experience.
• Minimum 4 years of program management experience that includes budget development, strategic planning. Understanding of problems homeless people often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
• Must have reliable transportation, valid driver’s license, auto registration and automobile insurance.
• Knowledge of and commitment to the principals of Housing First and Harm Reduction.
• Knowledge of the issues and obstacles encountered by chronically homeless adults.
• Demonstrated experience and knowledge of mental health, domestic abuse, drug/alcohol addictions, crisis intervention and other issues related to homelessness.
• Ability to communicate effectively both orally and in writing.
• Strong supervisory skills: hiring, coaching, training and evaluating.
• Experience in word processing and spreadsheet applications and ability to learn property management software.
• Ability to work within the mission, goals and objectives of AHA and Catholic Community Services.

Preferred Qualifications

• Master’s degree in Social Work or a related field.
• Experience in social service administration and supervision.
• Fluency in Spanish.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

EMPLOYEE/EMPLOYER PLEDGE We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.