Job Description

Type:

• Contract (3,300 Hours)

Full Time or Part Time:

• Full-Time

Pay Rate:

• TBD

Location:

• Orlando, FL 32827

Language Requirements:

• Write, read, and speak English

Language Preferences:

• Write, read, and speak Spanish

We are seeking reliable, customer-focused individuals to join our team as Divesting Agents. In this role, you will assist travelers as they prepare for the security screening process by guiding them on which items to remove, helping them properly place belongings into trays, and supporting an efficient passenger flow through the checkpoint. This position requires strong communication skills, professionalism, and the ability to stay focused in a fast-paced environment with frequent distractions. Divesting Agents also support general checkpoint operations, housekeeping, crowd management, and may perform duties of Checkpoint Support Agents as needed to meet operational requirements.

Experience Requirements:

• A minimum of 2 years of experience in customer service
• Effective communication and interpersonal abilities
• Ability to maintain focus and awareness in a busy, high-stress environment
• Ability to assist passengers with questions, instructions, and special needs
• Assist passengers with removing required items from pockets and preparing belongings for X-ray screening.
• Guide passengers through the start of the screening process while maintaining steady passenger flow.
• Provide and transfer inspection trays between the X-ray exit and entrance.
• Move passenger carry-on baggage as needed and respond to general inquiries.
• Control access points and support overall checkpoint operations.
• Maintain focus and awareness in a busy environment with alarms, machinery, and crowds.
• Assist passengers with special needs and answer general questions.
• Properly collect and dispose of non-hazardous liquids from checkpoint lanes.
• Maintain cleanliness and appearance of checkpoint areas.
• Support crowd control, queuing, and other terminal service functions as needed.
• Perform additional duties as assigned.
• Provide clear instructions to passengers on security and screening procedures
• Assist passengers with electronic devices, liquids, and other items requiring special handling
• Monitor checkpoint lines and help maintain efficient passenger flow
• Restock inspection trays, bins, and other supplies as needed
• Communicate operational issues or passenger concerns to supervisors
• Assist with lost-and-found procedures and proper handling of found items
• Support safety protocols and report hazards immediately

Experience Preferences:

• Experience in airport, hospitality, transportation, or security environments
• Experience working in fast-paced or high-volume customer service roles
• Experience with crowd control or queue management
• Experience in conflict resolution or managing frustrated passengers
• Familiarity with airport operations or transportation security procedures
• Ability to operate handheld communication devices (radios, intercoms)
• Strong attention to detail and adherence to procedures
• Experience assisting passengers with disabilities or mobility challenges
• Ability to adapt to changing procedures or high-volume passenger periods

Physical Requirements:

• Ability to stand, lift, push, and bend for extended periods
• Must be able to lift objects as needed (specific weight not defined; follow employer standard)
• Ability to move and transfer passenger carry-on baggage and inspection trays
• Ability to work in a busy environment with alarms, machinery noise, and public interaction

Education Requirements:

• High School Diploma or Equivalent (GED)

Education Preferences:

• Additional training or coursework in customer service, safety, or transportation fields

Training Schedule:

• TBD
• Must successfully complete training before assignment to a checkpoint lane
• Training includes customer service, operational procedures, appearance, conduct, and safety protocols

Schedule:

• TBD
• Must be available 7 days per week, including holidays
• Schedule may change, extend, or reduce based on operational needs

Dress Code:

• Company-issued uniform with company name/logo required at all times
• Uniform must be neat, clean, properly fitted, and in good condition
• Footwear must meet all safety requirements (OSHA standards)
• Employees not in uniform may be removed from duty
• Any changes to uniform require prior approval

Benefits:

• TBD

Additional Information:

Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.