Job Description

DIVISION: Operations

CLOSING DATE/TIME: Until Filled

LOCATION: 4305 East 21st Ave., Tampa, FL 33605

SALARY RANGE: $66,957.03 - $78,529.85

POSITION PURPOSE:

The District Supervisor of Bus Operations is accountable for customer service and strategic follow-through at any of the bus divisions. The District Supervisor of Bus Operations assists the Superintendent in maintaining optimal service performance and for identifying and/or resolving issues to better support the Authority’s strategies, programs and initiatives. The position will act on behalf of the Superintendent during their absence and may cover various shifts, including evenings, overnights, weekends, holidays and special events.

ESSENTIAL JOB FUNCTIONS:

• Assists in the overall day-to-day management of the transportation department by monitoring operations and ensuring effective and consistent operating practices. Monitors schedules for arrivals and departures from the division to ensure daily operation of the division while providing courteous customer service to the public.
• Provides supervisory support and administrative oversight for the personnel and activities at their assigned division. Research, identifies, investigates, interviews, and document customer service complaints/commendation.
• Conducts investigations into accidents/incidents and administers appropriate discipline. Assists managers with investigations to ensure appropriate discipline is administered. Holds grievance hearings, attends and testifies at Arbitration Hearings, in order to promote and enforce legal and regulatory requirements.
• Re-instruct operators as needed, in the proper rules and regulations and safe methods of operating the bus in accordance with Standard Operating Procedures.
• Works closely with Divisional Training Instructors to ensure adequate and timely training is provided to Bus Operators.
• Attends and functions as a facilitator when needed at various departmental meetings.

MARGINAL FUNCTIONS:

• Performs other work-related duties as assigned.

REQUIREMENTS:

Education and Experience:

• Requires an Associate's degree from an accredited college or university, with major course work in Public Administration, Business Administration, Transportation, or a closely related field. Bachelor's degree preferred
• A minimum of five (5) years’ supervisory experience in transit or transportation operations, to include management of bus operations and administrative activities.

Machines, Tools, & Equipment Used:

• Ability to operate small office equipment, including copy machines or multi-line telephone systems, as well as a computer for both data entry, word processing, and/or accounting purposes.

Licenses/Certifications:

• Valid Florida Driver’s License or be able to obtain one within 10 days of hire of moving to the State of Florida.

QUALIFICATIONS:

Knowledge, Skills and Abilities:

• Ability to work under stress.
• Excellent verbal, written and interpersonal skills.
• Ability to work in a timely fashion on multiple concurrent tasks with frequent interruptions.
• Ability to organize and prioritize work and to meet deadlines.
• Ability to accurately memorize and retain details.
• Ability to interact positively with a variety of personalities internally and externally.
• Analytical/problem solving ability.
• Ability to meet attendance and punctuality requirements.
• Ability to be a flexible, effective team player.
• Standard office practices, procedures and equipment.

Physical Demands/Work Environment:

• Work is performed in a standard office environment.
• Ability to hear, see, speak, and perceive color, depth and texture.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds.
• May be exposed to potentially intimidating and/or unreceptive members of the public; may occasionally be exposed to dangerous machinery, extreme weather conditions, extreme noise and physical harm.

Qualifications

It is the responsibility of all HART employees to provide a safe and secure environment for HART customers, contractors, visitors and fellow co-workers. HART employees are also responsible for:

• Adhering to stated policies and procedures relating to health and safety, security, and quality management.
• Recognizing and reporting all accidents and hazardous conditions.
• Assisting in the development of workplace safety procedures for their respective departments.
• Promoting workplace safety procedures within their department.
• Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

EEO Compliance HART is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law.

ADA Compliance Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.