Job Description

District Manager – Service & Parts

Location: Richmond, VA (Onsite)

We are seeking a District Manager – Service & Parts for our Richmond office! The District Manager is directly responsible for leading the Parts and Service functions of a local territory by executing strategies of sales, opportunity, and account management that promote long-term customer relationships. This role is responsible for strategic planning, forecasting, and management of all functions of the operation and resources that support the local Service and Parts marketplace. This position will become an integral part of the HVAC community through direct and indirect interaction with consulting engineers, mechanical contractors, general contractors/construction managers, architects, and owner customers. The District Manager will also be responsible for the P&L of Service and Parts businesses, meeting corporate objectives on volume and market share as well as meeting customers’ expectations and needs.

What You Will Do

- Drive service growth in alignment with company owner sales and service strategic plans, expanding beyond factory service.

- Coordinate relationships between local rep-owned equipment sales teams and service organizations, ensuring a “One Face to the Customer” approach.

- Drive parts growth to expand coverage and resources to increase parts sales. Ensure pre- and post-sale support, maintain product line sales balance and market share growth, and manage the business mix of manufacturer and third-party products. Build a line card of products to increase market presence and share.

- Develop and lead ongoing strategy for operational excellence and growth by managing local Service and Parts leadership as the team executes the business plan to meet annual and long-range growth and financial objectives.

- Establish annual operating budgets for the service and parts operations.

- Partner with HR and regional management to instill accountability and manage performance expectations of all personnel in an environment that promotes professional success, manage substandard performance, and reward exemplary effort and results.

- Coach, mentor, and develop all members of the local office staff through effective performance management and development, creating performance development plans for all office functions and ensuring employee self-improvement.

- Conduct data collection on market and competitor intelligence, continually analyzing territory and account potential, and conducting regular market intelligence reviews with local leaders.

- Provide communication and feedback to appropriate corporate functions regarding market and industry trends in areas such as pricing, quality, product needs, training, and compensation.

What’s in It for You

- The ability to make an impact and shape your career with a company that is passionate about growth.

- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

Minimum Qualifications

- Bachelor's degree from a four-year college or university.

- 6-8+ years related experience and/or training in the commercial HVAC service industry.

- 4+ years people management experience.

- Leadership experience in Service, Sales, and Operations.

- Previous experience working with financial statements and managing P&L in excess of $5M.

- Knowledge of HVAC designs, applications, and energy-saving solutions.

- Demonstrated sales success.

Preferred Qualifications

- Master's Degree (MBA or business-related).

- 10+ years related experience and/or training, preferably in commercial HVAC service industry.

- Experience leading a team of Service Sales Account Managers.