Job Description

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.

PURPOSE AND SCOPE

To manage the Service Department within an assigned area to ensure customer expectations are exceeded in the maintenance, repair, and service of equipment whilemaintainingacceptable profitabilityNote, in smaller assigned areas this position may be combined with the InstallationSupervisor, andstill referred to as "District Service Manager", while those responsibilities would be included with these.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Maintain a staffed, trained service team that works safely and efficiently.

• Ensure customer expectations are exceeded in the maintenance, repair, and service of equipment.

• Exceedbudgetedtargets for profitability.

• The position mustmaintainup-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products.

• This positionis responsible forbuilding a strong Service TeamThis includes forecasting personnel needs to assure sufficient staff is available to meet demand while keeping overtime costs within acceptable parameters, and screening and hiring new Service Technicians.

• This positionis responsible forensuring that all Technicians are trained, including initial as well as ongoing training, and ensuring progress in completing the Technician Training Standard and movement through the ASAPP levels of development.

• This positionis responsible formanaging the safety of all TechniciansThis includes ensuring initial and periodic safety training, ensuring that all Technicians have proper, functioning safety equipment, periodic inspections of equipment and safety audits, and enforcing safety policies and compliance with applicable occupational safety and health regulationsShould an accident occur, this positionis responsible forcompleting the proper documentation, investigating the accident, and takingappropriate steps(including corrective action, ifwarranted) to minimize future risks.

• This positionis responsible forenforcing all Company policies and performance standardsThis includes making all employees aware of these policies throughan effectiveorientation, communicating changes, setting expectations for performance, and holding employees accountablethrough the use ofcorrective action asappropriate

• This positionis responsible fordeveloping Technician Team Leaders in their roles and developing them to be ready for future opportunities within the Company.

• In addition to managing Arbon employees, the District Service Manager has secondary responsibility for supporting the installationportionof the business, including help with non-major projects (handled by Regional Project Managers or Installation Manager) and for the effective use of subcontractors and any required union laborThis includes helping to find new subcontractors or sourcing union labor, as needed, certifying, training and developing subcontractors, and managing the performance of allthird partylabor, and lend Service employees to Installation as directed, and working with the Installation Manager to coordinate Installation Technicians supporting the service operations, as needed.

• This positionis responsible formonitoring andidentifyingperformance problems in service personnel and for taking a proactive approach to correcting negative behaviorsAt a minimum, this positionis responsible forconducting 2 performance reviews with all direct reports each yearAs part of the performance appraisal process, the incumbent will work with each employee in setting performanceobjectivesat the beginning of each year, or when the employee joins the company

• The incumbentis responsible forinstilling a team atmosphere among the members of the service department and acrossfunctionallineThe incumbent will work in concert with the District Operations Manager, District Sales Managers, Installation Managers/Regional Project Managers, Administrative Managers, and Technician Team Leaders in developing and implementing strategies that will maximize synergies between functions and promote teamwork.

• This positionis responsible forfleet management of the service vehicles, ensuring proper maintenance is conducted and that each Technician has a safe vehicle thatcomplies withapplicable regulations.

• This position works with theSenior ServiceManager or VPGM to establish proper inventory levels within on each service truck and in each storage facility; develops processes and procedures to ensure that these levels are maintained; and manages the Technicians, Team Leaders, andAdministrativepersonnel to ensure these levels are maintained without accumulating excess inventory.

• Working as a team with Administrative and Sales personnel and with customers, this position assists in resolving outstanding collections issues and minimizing the aging of Accounts Receivable.

• This positionis responsible formanaging allservice relatedexpenses, including labor, supplies, materials, and travel costsThe Service Manager reviews financial reports monthly,identifyingareas of good and poor financial performance, trends, and ways to improve profitability

• This position will work with Service Coordinators, Service Administrators, and Technician Team Leaders to ensure the efficient scheduling of all maintenance, repair, and service work in the district that results in maximizing service profits while exceeding customer expectations fortimelyservice

• This position ensures the quality of work by all Technicians by ensuring effective training, regular quality audits, and periodic spot-checks.

• This position serves as a resource to the sales staff byassistingwith the technical aspects of sales

• This position will also serve as thepointperson for any customer having a technical question on our product or aservice relatedquestion.

• Other Duties Assigned

EDUCATION and/or EXPERIENCE

The successful individual willpossess

• Bachelor's Degree or equivalent from four-year college or technical school; or three or more years related experience and/or training; or equivalent combination of education and experience. Background in construction management preferred. Anin depthknowledge of Rite-Hite products isrequired Must be able to read and understand all documentspertaining toproject planning. CADproficiencyhelpful

KNOWLEDGE / SKILL REQUIREMENTS

The idealindividualwilldemonstrate

• Ability to read and interpret documents such as safety rules,operatingand maintenance instructions, and procedure manuals. Ability towriteroutine reports and correspondence. Ability to speak effectively before groups of customers or employees oforganization

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructionsfurnishedin written, oral, diagram, or schedule form.

SUPERVISORY RESPONSIBILITIES

The Service Manageris responsible forprofitably managing a service business with up to 30 employees in 2-5 service zones Carries out supervisory responsibilitiesin accordance withthe organization's policies and applicable laws.

What We Offer

At Arbon Equipment – A Rite-Hite Company, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you’re supported – at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.