Job Description
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Are you a strategic leader with a passion for building strong teams and driving growth? Do you thrive in fast-paced environments where collaboration and execution matter? Trail Appliances is looking for a District Sales Manager, Business Development to lead and expand our Multi-Family Builder Sales team across BC.
Reporting directly to the Director of Multi-Family Sales, you’ll combine hands-on leadership with disciplined sales execution—overseeing team performance, implementing structured processes, and partnering across departments to deliver exceptional client experiences and achieve ambitious business goals.
We’re looking for a driven, results-focused leader who brings energy and accountability to your team. You balance a strong competitive edge with a professional, approachable style, building trust and collaboration across teams.
You motivate others, remove obstacles, and keep deals moving forward. With a background in high-performance environments and a proven track record in sales, you’re ready to lead and develop a successful, high-performing team.
As the District Sales Manager, Multi Family Builder Business Development, you will
- Lead and drive business development for a team of Builder KAMs, setting clear expectations for performance, accountability, and service excellence
- Create and implement standardized sales processes, workflows, and best practices across the region
- Conduct quarterly sales reviews with each KAM and lead bi-annual supplier learning sessions
- Manage and elevate team performance through coaching, one-on-ones, performance reviews, and development plans
- Analyze sales activity, pipeline health, margins, and forecasting accuracy, leading quarterly business reviews to drive accountability and results
- Partner with the Director of Multi Family Builder Sales on recruitment, onboarding, training, and retention initiatives
- Drive consistent ERP usage and data integrity for accurate reporting and decision-making
- Oversee quoting, pricing, and contract execution to ensure accuracy, consistency, and profitability
- Manage expense budgets aligned to strategic market opportunities
- Resolve escalated client, operational, and credit-related issues
- Collaborate cross-functionally to ensure seamless project execution
- Co-facilitate the annual sales meeting and support regional sales planning
- Execute the Strategic Annual Sales Plan
To be successful in this role, you have
- Proven experience managing and coaching sales teams in residential construction or complex B2B environments
- Strong leadership and performance management capabilities with a track record of delivering results through teams
- Experience implementing structured sales processes and driving discipline
- Strong business acumen with analytical and decision-making skills
- Experience with CRM systems, reporting, and forecasting tools
- Excellent communication, organizational, and interpersonal skills
- Ability to manage multiple priorities and deliver under deadlines
- A true hunger for success: not only loves to win, but equally hates to lose
Bonus points if you have
- Experience in the appliance, developer, or construction supply industry
- Experience building and leading regional sales teams
- Exposure to change management or sales transformation
- Cross-functional leadership in matrixed organizations
- Post-secondary education in business or related field
Who you'll work with
- Director of Multi Family Builder Sales
- KAMs and internal management teams
- Operations, logistics, delivery, and client service teams
- Builders, developers, installers, and industry partners
- Suppliers and vendors
Work Environment
- Office-based with regular field presence across the Lower Mainland
- Full-time schedule with flexibility based on business needs
- Evening and weekend industry events as required
- Moderate regional travel
Why Join Trail
- Competitive salary
- Extended health benefits
- PPE allowance
- Generous employee discounts
- Career development opportunities
- Employee recognition program
- Company events and volunteer initiatives
- A fun, dynamic environment where your strengths and personality shine
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
