Job Description

Job ID: 297735

Job Type: Full Time

Function: Retail Operations

Working Model: Remote - Calgary

Vacancy Status: This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Ready for a career glow-up? As a District Manager, you provide exceptional leadership to our Store Directors, enabling them to build strong teams, develop future leaders, and drive consistent execution across every store. This role balances strategic thinking with field presence, translating company priorities into meaningful action, removing barriers for teams, and creating the conditions for success.

Success is measured not only by business results, but by the strength of the leadership bench, the consistency of employee and client experiences, operational excellence, and the ability to adapt and grow in a rapidly evolving retail environment.

The District Manager is accountable for the overall performance and long-term success of a portfolio of stores. Through the development of Store Directors and leadership teams, the District Manager drives business results, builds organizational capability, champions exceptional client experiences, and ensures consistent execution of company priorities. This role partners across the organization to identify opportunities, solve complex business challenges, and position stores and leaders for sustained success.

What You’ll Do:

Leadership & Talent Development

• Recruit, develop, and retain high-performing Store Directors and leadership teams.
• Build leadership capability through coaching, feedback, and intentional development planning.
• Identify and develop future leaders through succession planning and talent reviews.
• Foster a culture of accountability, inclusion, engagement, and recognition.
• Lead performance management processes and create development plans that accelerate individual and team growth.

Business Performance

• Deliver sales, profitability, and operational performance goals across the district.
• Analyze business trends, performance metrics, and market opportunities to develop action plans and drive results.
• Translate company strategy into clear priorities and executable plans for stores.
• Drive execution of key company initiatives to support sustainable business growth.

Ensure effective management of payroll, expenses, inventory, and other controllable costs

Client Experience

• Champion a client-centric culture that consistently delivers exceptional experiences.
• Drive adoption and execution of services, loyalty, and client engagement initiatives.
• Leverage client insights and feedback to strengthen retention, loyalty, and market share.
• Ensure stores consistently execute Sephora's service and experience standards.
• Inspire teams to deliver personalized experiences that deepen client relationships, build loyalty, and drive business results.

Operational Excellence

• Ensure consistent execution of operational standards, policies, procedures, and company initiatives across all stores.
• Establish clear expectations and accountability that drive consistent execution across the district.
• Identify opportunities to simplify processes, improve efficiency, and elevate execution.
• Maintain compliance with company, safety, and loss prevention standards.
• Drive accountability for inventory management, productivity, and operational performance.

Strategic Leadership

• Lead organizational change and support teams through evolving priorities and business needs.
• Partner cross-functionally to drive alignment, execution, and results.
• Serve as an ambassador of Sephora's values, culture, and leadership expectations.
• Share best practices and scale successful initiatives across the district.
• Challenge existing ways of working and continuously seek opportunities to improve performance and effectiveness.

What You’ll Bring:

• 7-10+ years of progressive retail leadership experience, including multi-unit leadership responsibility.
• Proven success leading a portfolio of stores and delivering results across sales, service, operations, talent, and client experience.
• Demonstrated experience developing high-performing leaders, building succession plans, and creating strong talent pipelines.
• Experience leading change, executing strategic initiatives, and driving operational excellence in a fast-paced retail environment.
• Strong track record of influencing and partnering across functions to achieve business objectives and drive organizational effectiveness.
• Bachelor's degree in Business, Retail Management, Human Resources, or a related field preferred.
• Equivalent combination of education, training, and experience will be considered.

Where You’ll Be:

• District-based field leadership role with regular travel throughout the assigned district.
• Majority of time spent in stores coaching leaders, developing teams, observing the client experience, and driving execution.
• Tuesday through Saturday schedule, with a minimum of one scheduled weekend off per month.
• Minimum four days per week in stores, including weekends as business needs require.
• Valid driver's license required.
• Flexibility to work evenings, weekends, holidays, and peak business periods as needed.
• Ability to travel within North America and internationally as required.
• Ability to stand and move throughout stores for extended periods and lift up to 50 pounds.
• Ability to work remotely when not in stores or traveling.

The compensation ranges between CAD$119,000 - CAD$134,000. Additionally, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.