Job Description

About BLR

BLR WORLD is an award-winning talent consultancy for the culture, entertainment, and events sectors, enabling organisations to plan, staff, and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy, Recruitment, Training, and Operations. We find brilliant people, create high-performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground. The result? One-of-a-kind experiences delivered by energised and enthusiastic teams, exceeding the highest standards.

About the Role

BLR WORLD is hiring a District Manager to provide strategic leadership, governance, and oversight for the delivery of Operations and Management Services across our client's Museum. Reporting as the senior contract representative, the District Manager is responsible for ensuring the successful delivery of all contractual obligations while driving operational excellence, visitor engagement, commercial growth, continuous improvement, and service innovation across the museum's multiple pavilions and facilities.

The District Manager will lead the overall delivery of Front of House operations, Back Office functions, Programming & Outreach, Sales and Commercial Development, Recruitment, Training, Operational Strategy, and Performance Management. Working closely with the Museum's stakeholders and BLR WORLD leadership, the role will ensure the museum operates in accordance with contractual requirements, operational KPIs, service excellence standards, and the strategic objectives of the museum.

The role provides direct leadership to the Operational Lead and management team while maintaining overall accountability for workforce planning, governance, financial performance, client relationships, quality assurance, operational readiness, risk management, business development, and continuous improvement. The District Manager will champion innovation, strengthen visitor experience, identify commercial opportunities, and establish operational frameworks that support the museum's long-term growth and sustainability.

Key Responsibilities

• Provide strategic leadership and overall accountability for the successful delivery of the Operations and Management Services contract across the Museum.
• Develop, implement, and continuously review the Operational Management Strategy to ensure operational excellence, service quality, efficiency, and alignment with the entity's vision and objectives.
• Lead the management team, providing direction, mentorship, coaching, and strategic oversight across all operational functions.
• Oversee the delivery of Front of House operations, Back Office services, Recruitment, Training, Programming & Outreach, Sales Strategy, Commercial Development, Visitor Experience, and Operational Governance.
• Establish operational objectives, performance indicators, and service standards while ensuring contractual KPIs are consistently achieved or exceeded.
• Build and maintain strong relationships with the entity's leadership and key stakeholders, acting as the primary strategic point of contact for operational, contractual, and commercial matters.
• Lead strategic workforce planning, recruitment planning, succession planning, and organisational development to ensure sustainable operational capability.
• Oversee the design, implementation, review, and continuous improvement of Standard Operating Procedures (SOPs), governance frameworks, policies, and operational processes.
• Monitor operational performance through regular reviews of visitor data, service quality, staffing performance, financial performance, and operational reporting, implementing corrective actions where necessary.
• Drive continuous improvement initiatives by identifying operational efficiencies, introducing industry best practices, leveraging technology, and implementing innovative visitor engagement solutions.
• Lead the development and delivery of museum programming, educational initiatives, outreach activities, workshops, activations, seasonal programmes, and annual events, ensuring alignment with museum objectives and audience needs.
• Develop and oversee sales strategies, commercial partnerships, venue utilisation, corporate engagement, tourism partnerships, and revenue generation initiatives to maximise visitor growth and commercial performance.
• Ensure effective coordination between operational teams, programming teams, training teams, commercial functions, and museum stakeholders to deliver an integrated visitor experience.
• Oversee training strategies, competency frameworks, onboarding programmes, leadership development, and continuous professional development to build a high-performing workforce.
• Ensure appropriate governance over recruitment processes, workforce planning, payroll oversight, employee engagement, performance management, succession planning, and staff welfare.
• Lead financial oversight of the contract, ensuring budgets, resources, staffing levels, and operational expenditure are effectively managed while delivering value for money.
• Ensure full compliance with contractual obligations, the entity's policies, UAE legislation, health and safety requirements, safeguarding procedures, environmental standards, and risk management frameworks.
• Review operational risks and implement mitigation strategies to minimise business disruption while ensuring operational resilience across all museum operations.
• Oversee visitor satisfaction monitoring, complaint management, service recovery initiatives, and continuous enhancement of the overall visitor experience.
• Prepare and present executive reports, business reviews, performance dashboards, commercial updates, strategic recommendations, and continuous improvement plans to the entity and BLR WORLD senior leadership.
• Promote a culture of collaboration, accountability, innovation, inclusion, and service excellence across all operational functions.

Required Experience

• Minimum of 10 years' experience in operations management, visitor attractions, museums, cultural institutions, hospitality, tourism, or public-facing environments.
• Minimum of 5 years' experience managing large multidisciplinary operational teams.
• Demonstrated experience managing complex operational contracts and client relationships.
• Proven experience leading strategic operational planning, organisational development, and continuous improvement initiatives.
• Experience managing commercial development, programming, business growth, and stakeholder engagement.
• Strong financial management, contract management, and performance reporting experience.
• Demonstrated ability to lead organisational change and implement operational transformation programmes.
• Excellent leadership, communication, negotiation, and stakeholder management skills.
• Ability to influence senior stakeholders and lead multidisciplinary teams within dynamic operational environments.

• Fluency in English is required. Arabic is highly desirable.

Preferred Experience

• Experience working within museums, cultural institutions, heritage sites, or major visitor attractions.
• Experience delivering government or semi-government outsourcing contracts.
• Knowledge of UAE cultural, heritage, tourism, and public sector environments.
• Experience implementing visitor experience strategies and commercial growth initiatives.

• Experience managing multi-site or district-wide operations.

Required Education / Qualifications

• Bachelor's degree in Business Management, Operations Management, Tourism, Hospitality, Cultural Management, Heritage Management, Event Management, or a related discipline.
• A postgraduate qualification (MBA or Master's degree) in Business, Operations, Leadership, or Cultural Management is highly desirable.
• Professional certifications in Project Management, Operational Excellence, Change Management, or Leadership are advantageous.

Location and Commitment

• Full-time role.

• Standard working schedule of 5 days per week, with flexibility to support operational priorities, executive meetings, special events, seasonal programmes, and emergency operational requirements.
• Regular presence across all sites and pavilions to provide leadership, stakeholder engagement, and operational oversight.

• Location: Dubai, United Arab Emirates.

Why Join BLR WORLD

BLR WORLD delivers tailored operational management, visitor experience, and workforce solutions for some of the region's leading cultural institutions. As District Manager, you will play a pivotal leadership role in shaping the strategic direction and successful delivery of operations across the Museum. You will lead multidisciplinary teams, drive operational excellence, develop innovative visitor experiences, strengthen commercial performance, and build lasting partnerships while contributing to the growth of one of Dubai's most significant cultural destinations. This is a unique opportunity to make a lasting impact on the future of museum operations, heritage interpretation, and cultural engagement in the UAE.