Job Description

Summary:

The Citizens' Voice is looking for a District Manager. As a District Manager, you will play a crucial role in working with the circulation team to facilitate the delivery of multiple daily and weekly print products.

The position is 37.5 hours... approximately 1:00 AM to 8:30 AM. Always off on Sunday night/Monday morning. Will work 5 shifts between Tue-Sun. Day off can vary. Must work Holidays (unless it falls on a Monday).

What you will do:

• Establishes, reviews, and adjusts route delivery boundaries to maximize service and minimize expenses
• Monitors and understands the independent contractor agreements
• Responsible to recruit, orientate and contract Independent Contractors
• Reviews and holds accountable IC performance results in service to maintain company standards
• Oversees/Assists in the distribution of company products to IC
• Maintains company-established complaint ratio standard
• Responds to customer complaints to ensure excellent service
• Delivers open routes as needed
• Retention- contacts customers who have stopped for service issues in an attempt to get them back
• Performs other duties as assigned

What you will bring:

• Commitment to excellence in customer satisfaction
• Dedication to customer retention and achieving circulation goals
• HS Diploma or GED required

Who we are:

The Citizens' Voice is Luzerne County's best-selling and most-read newspaper, offering print and digital news coverage of the Wyoming Valley and surrounding towns. Founded in Wilkes-Barre in 1978, The Citizens' Voice is one of four newspapers in Northeastern Pennsylvania owned by Scranton Times, a subsidiary of Media News Group.

“4x Built In Best Places to Work Winner - 2023-2026”

EEO Statement:

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

How To Apply:

• Please submit an online application along with your resume for this position here.

Closing Date:

• Continuous recruitment until the position is filled

Conditions of Employment:

• A full pre-employment background check, drug screen, and MVR will be conducted as part of the selection process. Must be willing to submit and pass the necessary required checks
• Must possess and maintain a valid driver’s license and have reliable transportation
• Travel – This position entails occasional driving for work assignments, training sessions, and/or meetings. The employee will be responsible for transporting themselves between different sites as needed
• Must be available for shift work. May be required to work various hours for coverage outside of normal business hours

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