The District Manager is responsible for achieving district objectives of maximizing store sales and profits, leading a high-performance team, delivering on financial goals, driving a strong customer service culture in the market, and achieving district operational excellence and execution.
§ Develops managers via store visits, informal group meetings, and formal district meetings. Directs and oversees development of all district personnel
§ Performs routine store visits
§ Achieves high store operational and execution standards
§ Achieves high standards in visual merchandising principals and standards
§ Utilizes P&L and other metrics as business tools to analyze, evaluate and direct performance.
§ Manages action plans and ensures timely implementation
§ Contains costs, meets or improves on operating budgets
§ Establishes a track record of delivering on financial goals
§ Leverages resources to maximize sales and business opportunities
§ Participates in development, and supports and implements effective execution of retail strategies and programs to achieve business standards and goals
§ Identifies and implements actions to develop new business
§ Hires and develops Store Managers that are high performing, results oriented, and positive
§ Ensures managers’ hiring practices are consistent with minimum hiring criteria
§ Performs store manager annual reviews, establishes performance expectations and implements performance management
§ Implements all company policies & procedures as they relate to store operations
§ Oversees store inventory preparation
§ Performs manager one-on-ones monthly
§ Ensures district team is informed and knowledgeable of business opportunities
§ Drives a strong customer service culture in the market
§ Supports business expansion opportunities including opening new stores and remodels
Other responsibilities as assigned by the Vice President of Operations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education/Experience:
§ 5 or more years of retail management and operations experience to include direct responsibility for 10 or more retail stores of a minimum of 25 million in sales or more.
§ Bachelor’s degree in business management, business administration, or equivalent related business experience
§ Sustained and substantial results with direct decision-making responsibilities that have positively impacted sales growth, margins, expense containment and profits
§ Demonstrated ability to spot, hire, and develop management talent
§ Demonstrated track record of delivering on financial goals
§ Demonstrated ability to drive a strong customer service culture in the market
§ Demonstrated skill in working with peers, direct reports, and support departments to maximize bottom-line results at or better than goal
Language Ability:
Must be able to read and interpret documents; speak effectively before groups of customers or employees of organization. Strong verbal and written communication skills with the ability to influence and communicate effectively at all levels.
Math Ability:
Should be able to calculate figures and amounts and apply basic concepts of math. Analytical and problem-solving competencies.
Reasoning Ability:
Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also, be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have strong knowledge of Microsoft Office products.
Certificates and Licenses:
None required.
Travel Requirements:
Travel to trade shows, stores and other events is required.
Supervisory Responsibilities:
This job has supervisory responsibilities over the entire assigned district.
The noise level in the work environment is usually moderate.
Physical Demands:
The minimum physical requirements for this position include:
· Ability to sit for an extended period of time.
· Lifting at least 7 to 10 lbs. on a routine basis; lifting may exceed 20 lbs. in certain instances;
· Manual/intellectual dexterity; working with calculators, computers and phones.
· The ability to view paperwork and computer screen at a close proximity.
#Rockyssince1926MGR
Rocky’s Ace Hardware is a family-owned business that has been supporting local communities for over 95 years.
Rocky’s was founded in 1926 by Rocco (Rocky) J. Falcone. Back then, Rocky’s was a mom-and-pop business and had just one location — in downtown Springfield, Massachusetts, on the corner of Main and Union streets. In 1966, Rocco’s son James began to run the business. During the 1970s and 1980s, James developed the single store operation into a successful seven-store chain.
It was then that Rocky’s started its national affiliation with the Ace Hardware Co-op. The relationship with Ace offered Rocky’s Hardware the buying power of a national chain, national advertising, and the computerization of accounting and inventory procedures, all while still maintaining local, independent ownership and Rocky’s longtime identity as a neighborhood hardware store.
Today, Rocco J. Falcone II, James’ son, is the third generation of his family to serve as president.
Under the Falcone family's leadership, Rocky’s Ace Hardware has continued to evolve, responding to customer demand by expanding its hardware product lines, increasing stock selection and adding a variety of new services.
From one modest store to now 50 convenient locations throughout Massachusetts, Rhode Island, New Hampshire, Connecticut, Maine, Pennsylvania, New Jersey, Ohio and Florida, Rocky′s has become one of the country’s largest Ace dealers, noted for its focus on customer service and quality product selection.
This focus on our customers means that Rocky′s stores have retained their friendly, neighborhood hardware store identity.
We encourage all of our customers to talk with our expert staff, ask questions and browse our huge selection of products. We will make sure that you leave with everything you need to get your project done right the first time.
