Responsibilities

• Lead, coach, and develop Managers and Team Leaders across multiple locations.
• Set performance expectations, monitor results, and drive accountability.
• Foster employee engagement, continuous improvement, and effective labour relations.
• Ensure consistent application of collective agreements, policies, and procedures.
• Promote a strong safety culture through Health & Safety leadership and accident investigation.
• Ensure compliance with legislative, regulatory, and company requirements.
• Maintain operational records, systems, and documentation.
• Oversee district operations to achieve service, productivity, and quality objectives.
• Monitor key performance indicators and implement corrective actions as required.
• Drive continuous improvement and operational efficiency initiatives.
• Manage Trak3 operations, facility maintenance, contractor services, and site infrastructure.
• Ensure high levels of customer satisfaction through visibility, accuracy, and on-time service.
• Collaborate with operational and customer service teams to resolve issues and improve performance.
• Monitor service metrics and identify improvement opportunities.
• Manage budgets, resources, and district assets to meet operational and financial objectives.
• Improve productivity, profitability, and revenue capture.
• Ensure billing accuracy and support business growth through cross-functional collaboration.

Required Knowledge

• Strong understanding of the transportation, logistics, or courier industry.
• Knowledge of unionized work environments and labour relations.
• Strong computer proficiency and analytical skills.
• Excellent time management, problem-solving, and decision-making abilities

Experience

• 3–5 years of progressive leadership experience in a similar operational management role.
• Experience managing multiple locations and geographically dispersed teams.
• Experience establishing, measuring, and maintaining operational standards.
• Proven success in customer relationship management and operational performance improvement.

Competencies

Leadership Competencies

• Inspires, motivates, and develops high-performing teams.
• Provides honest, constructive, and timely feedback.
• Demonstrates accountability and personal responsibility.
• Builds collaborative relationships across all levels of the organization.
• Communicates effectively through clear verbal and written communication.

Strategic & Business Competencies

• Drives innovation and continuous improvement.
• Adapts effectively to changing business priorities and environments.
• Challenges existing processes to improve efficiency and results.
• Demonstrates sound planning, budgeting, and resource management skills.
• Builds strong internal and external partnerships to achieve business objectives.