Job Description

Puyallup Tribal Enterprises (PTE) is seeking an experienced District Manager for our Tahoma Fuel Stores. District Managers are responsible for leadership and management across their assigned stores. This position oversees, directs, and coordinates all store operations at our fuel, retail, and car wash sites. This role is responsible for driving operational consistency, developing high-performing teams, ensuring financial performance, maintaining company standards, and delivering exceptional guest experiences. District Managers serve as key leaders within the organization, providing coaching, guidance, and support to store leadership teams while fostering a culture of accountability, engagement, safety, and continuous improvement. Through effective communication, strategic planning, and operational oversight, District Managers help ensure the overall success, growth, and profitability of the organization.

RESPONSIBILITIES:

• Provide exceptional customer service and ensure that all employees throughout the district are delivering a positive guest experience
• Utilize company planning tools to organize, prioritize, and schedule operational activities, projects, and business initiatives
• Responsible for protecting company assets through operational audits and ensuring that all cash handling, inventory control, safety, and PTE policies and procedures are followed by all employees
• Effectively manage employee turnover and retention; recruit, hire, train, evaluate, coach, and develop employees
• Effectively manage employee development through ongoing coaching, performance management, succession planning, and training opportunities
• Conduct regular location visits, operational reviews, and leadership meetings for each location within the assigned district
• Manage time off requests, wage recommendations, recruiting functions, and personnel actions through designated company systems
• Utilize the LMS and other training tools to verify that training is completed, documented, and consistent throughout all locations
• Utilize the LMS and performance management systems to ensure that all employees receive performance evaluations and development discussions in a timely manner
• Oversee and utilize inventory management systems to ensure proper inventory levels are maintained, shrink is minimized, and in-stock positions are optimized throughout the district.
• Address employee issues in an appropriate and timely manner and collaborate with Human Resources and senior leadership as necessary
• Oversee labor management and scheduling practices by ensuring staffing levels support operational needs while maintaining labor budgets and financial goals
• Oversee payroll review and submission processes to ensure accurate and timely payroll administration
• Identify opportunities through monthly Profit and Loss statements, labor reports, sales reporting, and key performance indicators and implement action plans to improve business performance.
• Oversee the interior and exterior appearance of each location to ensure company standards are maintained regarding facility maintenance, cleanliness, merchandising, food service execution, fuel operations, and marketing initiatives
• Effectively manage guest satisfaction metrics, customer feedback, and operational performance standards while implementing plans for continuous improvement
• Responsible for ensuring environmental, safety, food safety, and regulatory compliance standards are maintained and that concerns are reported and addressed promptly
• Recognize and resolve customer issues or complaints by determining appropriate solutions in a timely and professional manner
• Perform weekly, monthly, and annual projects and operational initiatives as assigned
• Identify opportunities for improvements, identify potential areas of risk, and share information with key stakeholders to maximize results throughout PTE
• Use all company resources efficiently to promote maximum financial results for PTE; maintain PTE equipment and assets to maximize return on investment
• Establish and maintain effective business relationships with all employees, vendors, business partners, government/regulatory entities, and communities in which we operate
• Strictly follow workplace safety measures; safeguard the welfare of all employees, guests, visitors, and business partners at all times; promptly report workplace risks, incidents, injuries, and near misses
• Maintain strict confidentiality regarding all sensitive and proprietary business information and safeguard PTE assets at all times

REQUIREMENTS:

Minimum

• Associate degree in business or related field, or equivalent experience
• Valid WA driver's license, good driving record, and valid insurance
• Five + years of retail, convenience store, fuel, food service, or multi-unit management experience
• Effective leadership, coaching, delegation, and team development skills
• Demonstrated strong work ethic and focus on accountability
• Ability to make wise decisions using effectual mix of analysis, experience, and judgment
• Ability to research, compile, analyze, reconcile, and interpret data and financial records to support key decision making
• Ability to problem solve, multi-task, and manage competing priorities to meet deadlines
• Self-driven and ability to work effectively with minimal supervision
• Ability to learn and operate all company equipment, technology platforms, inventory systems, payroll systems, and reporting tools
• PC proficient including MS Office
• Strong verbal and written communication skills in English
• Culturally sensitive and works well with the full diversity of our company and community
• Uncompromising integrity and the ability to maintain strict confidentiality
• Ability to work non-standard hours to accommodate business needs, including nights, weekends, and holidays
• Ability to pass Background Check

Preferred

• Experience working on large scale projects as well as handling day-to-day operations
• Previous district level or multi-unit/location leadership experience in same or similar industry
• Four year degree in business or related field

ABOUT PUYALLUP TRIBAL ENTERPRISES

Puyallup Tribal Enterprises ("PTE") is the economic development arm of one of the largest Indian tribes in the Pacific Northwest. Socially, our objectives are to increase our land asset base for the Tribe and to create jobs and job training opportunities for tribal members. Economically, PTE is focused on leveraging our existing assets to generate above-market returns for the Tribe and our strategic partners. We manage a variety of industrial and commercial properties on the Puyallup Reservation, including lands in the City of Tacoma, City of Fife and unincorporated Pierce County, Washington. Tribal and Indian preference employer as required by law.

HOW TO APPLY: Submit an application online at:

https://apply.jobappnetwork.com/puyallup-tribal-enterprises/en