Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

* RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future opportunities. Please note that only those who qualify will be contacted.

Primary Duties and Responsibilities:

Major Accountabilities:

• Ensures adequate training of FCMs on relevant therapeutic area needs, internal Working Processes and Standard Operating Procedures and that of the client; Manages the hiring, performance and development of the FCMs team; Oversees and approves expenses of FCMs; Ensures regular coaching of the FCM team throughregularfieldvisits;AssisttheFCMsinpeakorabsenceperiodstoensureastreamlinedprogramfrom a HCP’s perspective; Sets FCM Team objectives and KPIs and generates/maintains tools to generate significantperformancemetrics;Ensuresteamreadinessfortimelyfieldimplementationofcurrentandfuture projects;

• ForecastsandallocatesresourcestosupportgeographicalneedsoftheprograminkeepingwithKey Performance Indicators;

• CollaborateswiththeClient’spointofcontactinactivities,issuesandinsightsrelatingtotheFCMs’duties and responsibilities;

• ProvidescontinuousfeedbacktotheSeniorProgrammanager,theClient’sPointofContactandotherrelevant internal and external stakeholders to ensure Best in Class status of the patient support program;

• May be required to be on standby/on call as part of this role.

• Responsible to report all Adverse Events to the assigned units/departments

Responsibilities include:

Client Interaction

• Provide leadership on client account

• Responsible for strategic program management

• Ongoing communication with key client personnel to review FCMs KPI and performance reports

• DevelopsstrategiesandactionplanincollaborationwithProgramManagementteamandClientkey stakeholders.

Team Management

• • Act as a role model, provide leadership and direction

  • Work with management team to ensure clear understanding of team mission and goals

  • Workwithmanagementteamtohelpidentifyskillsthatareneededforprojectsorworkactivitiesandmatch skill requirements with available talent

  • Proactive management and provide direction to the FCM team

  • Assist in recruiting by interviewing and hiring for vacant positions

  • Conduct Performance Reviews and Professional Development for the FCM team

  Training and Mentoring

  • Manage, train and motivate FCM team

  • Assist in training and developing FCM team

  • Spends a significant proportion of time in the field with the remote team

  • Develops succession plans for key team members

  • Recruits, trains and develops high achievers

  • Provides leadership to FCM team and participates as facilitator for learning programs

  Program Management

  • Provide strategic guidance to the FCM team to optimize customer program experience

  • Proactive facilitation and management of activities and milestones

  • Ensure effective execution of best in class holistic services

  • Monitoractivities(KPIs)toensuresuperiorcustomerexperienceandensurecompliancewithProgram's operating procedures

  • Utilize systems (CRM, Reports) to monitor, train and coach FCM team

  • Works closely with management team to promote synergy and identifyefficiencies

  • Workscloselywithmanagementteam,client’sPointofContactandotherrelevantinternalandexternal stakeholders for strategic alignment

  Financial Accountability

  • Approve purchases, contracting, expenses, mileage and other budget related expenses

  Customer interaction

  • Act as program champion with influential stakeholders

  • Obtain feedback and input on program enhancements

  • Be a key strategic partner for the client Sales Team

  Technical Skills and Expertise

  • Stay abreast of industry trends and important pending legislation impactingbusiness

  • Identify and collaborate with internal and external resources and experts

Experience and Educational Requirements:

• Generalknowledgeofreimbursementandpatientassistanceprogramsanddatabaseelementsand functionality as well as operational policies and processes an asset;

• Nursing background is required

• University science/healthcare degree, or equivalent combination of experience and education;

• Minimumof7yearsexperienceinpeopleandclientmanagement,clinicalorbiotechnologyprogram management or related field, within healthcare

Minimum Skills, Knowledge and Ability Requirements:

• Fluently Bilingual in English and French (written and spoken) an asset;

• Background in healthcare settings is an asset;

• Solid understanding of the business principles of the pharmaceutical industry;

• Abilitytounderstandandapplymedicaland/orbusinessknowledgetoallaspectsoftherole,butinparticular to provincial and private payer markets, complying with professional and ethical standards of practice;

• Strong people management skills;

• Proven track record in leadership and management of a field basedteam;

• Able to leverage internal and external relationships and opportunities to help promote team productivity;

• Stronginterpersonalskills.Abletocommunicateeffectivelywithalllevelsandwithinternalandexternal stakeholders;

• Ability to manage multiple priorities and respond to constantly changing situations;

• Effectiveproblemsolvingandanalyticalskills.Mustbeabletoabletobringforwardopportunitiesand recommendations to improve effectiveness and productivity, according to set objectives;

• Excellent client management experience;

• Proven track record if organizational abilities;

• Strong knowledge of computers and systems;

• Excellent knowledge of Microsoft Office;

• Hold and maintain a valid, non-expired, unrestricted driver’s license

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$80,900 CAD - 124,520 CADRECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted.

Affiliated Companies:

Affiliated Companies: Innomar Strategies