Job Title: District Manager
Reports to: Regional Manager
Status: Full Time/Supervisor/Exempt
Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports.
Essential Duties and Responsibilities
· Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.· Operational consistency amongst all clubs within the region, including but not limited to:o Outstanding member experience o Planet Fitness and Baseline Fitness brand standardso Club cleanlinesso Policy implementationo Weekly payroll approvalo Front desk managemento Facility maintenance and repairo Vendor and inventory · Responsible for hiring, coaching, developing, reviewing and potential disciplinary actions of Club Managers within district.· Develop and train staff to build a bench for the Club Manager positions.· Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.· Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers· District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls.· Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager. · Handle all incoming email complaints and mystery shops from district location.
District Manager Schedule
· District manager schedules are approved by the Regional Manager monthly.· The expectation is that 70% of the District Managers time is spent in the clubs.· When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.
Essential Behavior Requirements
· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.· Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
· Honesty and good work ethic· High school diploma· Willingness to travel· At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.· Strong customer service skills· Strong communication, organizational and leadership skills· Basic computer proficiency
Benefits
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Taymax Group, LP is a franchisee of Planet Fitness that operates over 160 health clubs located throughout North America including Texas, Alabama, Florida, Georgia, Tennessee, California, and Pennsylvania and within the provinces of Ontario, New Brunswick, Newfoundland and Labrador and Nova Scotia. Taymax, headquartered in Salem, NH, is one of the largest and fastest growing franchisees within the Planet Fitness system. Financially supported by a private equity firm, Trilantic North America, the company is positioned to scale the business in both new and existing markets. Taymax has been recognized through numerous awards given by the franchisor inclusive of Developer of the Year and Franchisee of the Year.
With more than 2,600+ locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax.
