Job Description

GRX Holdings, LLC, a privately held company based in West Des Moines owning 50 pharmacy locations. Our purpose is to provide consistent, quality personal service, be genuinely concerned for our patient’s health, provide our patients with needed health information and always be readily available to our patients.

We are looking for an efficient, flexible, and highly motivated Certified Pharmacy Technician to join our team as a District Director of Operations, located in the Ames, Iowa area.

PURPOSE OF POSITION

The District Director of Operations is a licensed certified technician who assists in the oversight of all aspects of pharmacy operations, including patient services, administration, and personnel supervision. Supervise pharmacy managers ensuring efficient pharmacy operation by visiting stores, keeping managers accountable for performance in each of their programs, ensuring patient satisfaction through survey and feedback analysis, and addressing any other issues related to operations or staffing. Provide technician coverage and staffing support to maintain continuity of patient care. Ensure all pharmacy services provided comply with professional standards and applicable laws. Identify and develop talent to build a strong leadership pipeline. Exercise broad judgment, subject matter knowledge and expertise, while keeping senior management fully informed of operating issues and results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Ensure smooth and efficient operations of each pharmacy by conducting store visits, evaluating staff performance, identifying workflow issues, addressing building or property maintenance needs, and seeking opportunities to increase market share and profitability of each location.
• Ensure accurate billing occurs in compliance with the insurance plan, CMS, and board of pharmacy while optimizing profitability.
• Serve patients and be an example to store staff by exhibiting excellent customer service while on store visits. Be prepared to assist the store team as a technician when needed.
• Provide coverage at locations during staffing shortages, vacancies, and leaves of absence, and coordinate float technician scheduling with pharmacy managers to minimize service disruptions.
• Ensure pharmacists are implementing clinical services including but not limited to immunizations, MTM, etc.
• Maintain regular communication with Senior Management regarding the conduct of the business, operational performance, key performance indicators, and issues that require attention.
• Promote OneroRx initiatives related to marketing, clinical programs and operations, including growth initiatives of the Company.
• Maintain an active, unrestricted state license(s) and required certificates including CPR, immunization, and any other required permits.
• Comply with all security/loss prevention procedures and maintain compliance with all federal and state regulations including the DEA, HIPAA, etc.
• Provide periodic performance feedback to pharmacy personnel based on in-store observations, sales, profitability, and quality control measures related to patient safety, scheduling any and all training as needed.
• Prepare written performance evaluations of pharmacy managers and others, as needed, on an annual basis.
• Work with pharmacy personnel to remain compliant with Medicare Accreditation, Quality Improvement, etc.
• Develop and implement standard operating procedures (SOPs) as outlined by Senior Management and lead quality improvement efforts, including root cause analysis and error reduction.
• Work with pharmacy managers to ensure deadlines related to timely returns are met.
• Work with pharmacy managers to ensure board of pharmacy deadlines are met and rules and regulations are followed
• Assist pharmacy managers with recruiting, scheduling and employee development as needed. Identify and mentor pharmacists and technicians for leadership roles, and maintain succession plans for pharmacy manager and other key positions.
• Work with Senior Management, home office, Regional Directors of Operations, and pharmacy personnel to advance the overall strategic goals of the organization.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Shall have direct supervision over pharmacy managers, float pharmacists.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Licensed certified technician with an active, unrestricted license in good standing in the state(s) of operation.

TRANSPORTATION REQUIREMENT This position requires that the employee have reliable access to transportation