Job Description
Job Location: National Response Team - Chantilly, VA 20151
Position Type: Full TimeEducation
Level: 4 Year Degree
Job Category: ConstructionJOB SUMMARY
The District Director oversees all aspects of operations for the assigned branches within their district. A district will typically have a mix of new and existing branches. The District Director has a primary focus on building business for the existing and new branches and holding General Managers accountable to accomplishing goals and developing their teams. This person provides tactical oversight to their teams to ensure continuity of service excellence to all of Jenkins’ customers. The District Director coaches the branch leaders to provide excellent service and is the point of escalation when needed. This position focuses on “delivering the promise” that we make to our customers – primarily at the branch level.
ESSENTIAL DUTIES AND RESPONSIBILITIES for the District Director:
- Lead assigned General Managers in planning and implementation of strategies and tactics required to fulfill branch objectives, particularly in assuring sales and earnings growth
- Develop a plan for ensuring that branch/GM goals are met with respect to line items below and proactively resolve issues:
- - Annual revenue (top line) – as defined in Fall Planning
- - Gross Margin – as defined in Fall Planning
- - EBITDA – as defined in Fall Planning
- Monitor branch financial reports to ensure budgetary compliance with goals
- Develop, recommend, and implement policies and procedures for the region – in alignment with peers - to ensure maximum revenue and profit Interface with existing clients to ensure client satisfaction and retention, particularly for escalated issues
- Interface with existing clients to ensure client satisfaction and retention, particularly for escalated issues
- Train, motivate and develop teams to achieve a high level of morale and efficient use of human resources while meeting revenue goals
- Oversee the preparation of and adherence to training sessions and presentations on performance, quality, safety and people operations
- Use financial reports of the region to ensure budgetary compliance with goals and create plans to improve as needed
- Hold General Managers accountable for completing all daily, weekly or monthly reports on a timely basis meeting all deadlines
- Recruit for both district and branches to assist in developing talent following Jenkins’ University training, positioning employees to lead new markets for the organization
- Visit branches regularly to inspect operations and ensure compliance
- Proactively oversee Accounts Receivable and collections for optimal recovery of funds
- Ensure ongoing compliance with all applicable state and federal regulations as well as Company policy and Accreditation Standards
- Professionally represent Jenkins in the marketplace
- All other duties as assigned
QualificationsQUALIFICATIONS AND SKILLS:
- Bachelor's degree from four-year college or university and four+ years related experience in managing salaried teams; or equivalent combination of education and experience
- Excellent customer service
- Demonstrate the ability to write routine reports, correspondence, and the ability to speak clearly and effectively using the English language with customers and/or employees of organization
- Excellent interpersonal skills with good negotiation tactics; able to handle conflict resolution
- Proactive and independent with the ability to take initiative
- Excellent time management skills with a proven ability to meet deadlines
- Proficient with Microsoft Office Suite or related software
- Great attitude, trustworthy, dependable, and a pleasant personality
LANGUAGE SKILLS:
The District Director must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of organization in the English language.
TECHNICAL SKILLS:
To perform this job successfully, the District Director should have knowledge of industry related software be able to “touch type” and be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.); able to communicate via cell phone and appropriate apps.
REASONING ABILITY:
The District Director should possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. They should also have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in the English language.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the District Director is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl and smell.
The District Director is also regularly required to visit project sites that have incurred catastrophic events from water and storm damage. The employee must be able to carry a minimum of 50 pounds in weight for the purpose of getting material to a specific place on the project site. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is also frequently exposed to moving mechanical parts and high, precarious places.
The District Director is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. Appropriate safety equipment is furnished.
SUPERVISORY RESPONSIBILITIES:
This position has supervisory responsibilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
