Job Description

Job Location: Gary YMCA - Gary, IN 46404,

Position Type: Full Time,

Job Category: Facilities, Pay starts at $59,000 per year and up based on experience

Build high-performing teams. Maintain exceptional spaces. Make a lasting impact. Join Crossroads as District Custodial Services Director!

The District Custodial Services Director leads custodial operations across multiple facilities, ensuring clean, safe, and welcoming environments for members, staff, and guests. This leadership role oversees custodial staff, vendor relationships, safety initiatives, and facility appearance standards while supporting day-to-day operations and special events. This position is ideal for an experienced facilities or custodial leader who enjoys balancing hands-on operational work with team leadership, budgeting, safety compliance, and customer service. Success in this role requires strong communication skills, attention to detail, the ability to work independently, and a commitment to maintaining high facility standards.

What You'll Do

Leadership & Team Management

• Recruit, train, schedule, supervise, and develop custodial staff and contracted service providers.
• Establish performance expectations and provide coaching, feedback, and accountability.
• Manage staffing levels, labor hours, and payroll expenses within budget guidelines.
• Promote a culture of safety, professionalism, and service excellence.

Custodial Operations

• Oversee daily cleaning operations and quality standards across assigned facilities.
• Ensure grounds, storage areas, and outdoor spaces remain clean, organized, and free of debris.
• Conduct routine inspections and audits to verify cleanliness and operational effectiveness.
• Coordinate custodial support for special events and facility activities as needed.

Facility Support

• Partner with facilities teams to address operational needs and maintain building appearance.
• Serve as a manager on duty when assigned.

Vendor & Contract Management

• Manage relationships with custodial contractors, vendors, and service providers.
• Monitor vendor performance and ensure work meets organizational standards.
• Coordinate contracted services and maintain compliance with established agreements.

Safety & Risk Management

• Support facility safety initiatives through inspections, audits, training, and corrective action plans.
• Maintain documentation related to environmental safety, staff certifications, and compliance requirements.
• Serve as a resource for risk management and workplace safety.
• Respond to facility incidents, emergencies, and urgent operational issues when needed.

Financial Management

• Develop and manage departmental budgets.
• Monitor expenses and identify opportunities to improve operational efficiency while maintaining service quality.

What a Typical Week Looks Like

This role combines office work, facility inspections, staff supervision, vendor management, and hands-on operational support. Some days may involve coaching team members, reviewing budgets, conducting safety audits, or meeting with contractors. Other days may require assisting with facility projects, responding to operational issues, or supporting evening and weekend events.

Because this position supports multiple facilities, travel between locations is a regular part of the job.

What It Takes to Be Successful

• Ability to lead teams while maintaining high standards of cleanliness and customer service.
• Strong organizational, communication, and problem-solving skills.
• Comfort working independently and making operational decisions.
• Ability to balance multiple priorities in a fast-paced environment.
• Commitment to safety, accountability, and continuous improvement.
• Willingness to be flexible and respond to facility needs outside traditional business hours when necessary.

Qualifications

Required

• Supervisory or management experience.
• Strong interpersonal and communication skills.
• Experience coordinating staff, vendors, or contractors.
• Proficiency with computers and standard business software.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Ability to respond to emergencies and urgent facility situations.

Preferred

• Associate degree, technical training, or related education in facilities management, maintenance, custodial operations, or a related field.
• Experience managing budgets and operational expenses.
• Experience in multi-site facilities, maintenance, or custodial operations.

Work Environment & Physical Requirements

This is an active role that includes both office and field work.

Candidates should be able to

• Lift and carry up to 50 pounds.
• Stand, walk, bend, climb, and move throughout facilities for extended periods.
• Safely use ladders and access rooftops, crawl spaces, and confined areas when necessary.
• Work indoors and outdoors in varying weather conditions.
• Operate tools, equipment, and cleaning machinery safely.
• Maintain visual, verbal, and auditory communication abilities necessary for effective job performance.

Our benefits include access to UnitedHealthcare Medical coverage, along with complimentary dental and vision care for employees. Additionally, we provide free Long-Term Disability (LTD) and Life Insurance coverage, safeguarding you and your loved ones. We understand the importance of work-life balance, which is why we offer a generous Paid Time Off (PTO) policy, allowing you to recharge and enjoy quality time with your loved ones. Planning for your future is essential, and we're committed to helping you build a secure retirement. That's why we proudly offer a 12% employer contribution to your retirement savings, ensuring a brighter tomorrow. Your well-being is our priority, and our benefits reflect our dedication to supporting you every step of the way. We encourage our staff to take full advantage of our facilities. Full-time employees receive a complimentary family membership, along with 50% off most of our programs. It’s our way of supporting their health and well-being, while fostering a balanced and active lifestyle.

Before You Apply

This position requires a hands-on leadership style. While much of the role focuses on managing people, budgets, and operations, there will also be times when you are expected to assist with facility projects, respond to emergencies, support events, and work alongside your team to ensure facilities remain clean, safe, and operational.

If you enjoy leading teams, solving problems, maintaining high facility standards, and making a visible impact on the member experience, this role may be a great fit.

Qualifications