Job Description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.

Job Title: District Administration Clerk
Reporting To: Manager, Administration
Department: Commercial Services
Location: High Meadow, ON
File Number: 3540
Rate of Pay: $25.47 - As per collective agreement
Hours: 35 hours per week - Monday - Friday 7:30 a.m. to 3:30 p.m.

The primary focus of this role is to process all paperwork while meeting our monthly deadlines. As well as issuing and updating service and sales appointments to the field and sales teams. Assisting in different areas as needed including customer follow up.

Key Responsibilities:
• Processing of sales and rental contracts
• Reconciliation of sales, rentals and field invoices
• Processing field service work
• Correction of field errors
• Processing of Commercial Protection Plan contracts
• Processing of Commercial Preventative Maintenance contracts
• Issue, update and create field work in Click Software
• Assist field staff on-call listings as required
• Coordination of back ordered product with customer appointments
• Create and schedule calls with customers for maintenance services
• Create customer accounts in SFDC
• Create/Booking opportunities in SFDC
• Central communication point for field staff/sales staff
• Queue management
• Handle escalations as necessary
• Work with Billing Dept to address/correct customer billing issues
• Answer customers inbound calls
• Follow up with customers on incomplete field work
• All other duties as assigned

Qualifications:
• Customer focused with excellent interpersonal skills
• Ability to effectively use ClickSchedule, GERS, Clarify, Sales Force, Billing Systems, Microsoft Access & MS Office
• Ability to concurrently use various computer information packages in conjunction with telephone
• Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
• Capable of working well under pressure and understanding business processes
• Proven decision-making skills
• Ability to work in a fast-paced, pressure filled, team environment
• Strong organizational skills
• Capable of doing financial analysis to rectify variances
• Grade 12 education

This position applies to Unifor Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.