Job Description

Job Location: Painful Pleasures - Hanover, MD 21076
Salary Range: $90,000.00 - $105,000.00 Salary/yearWho We Are
The Body Art Alliance (BAA) is at the forefront of innovation, creating the tools and products to better serve our artist. From the first truly wireless tattoo machine, to the groundbreaking novel tattoo parlor on a cruise ship, BAA has cultivated the industry and been the “first of many.” We are dreamers, artists, creatives, innovators and pioneers, driven to propel the body art community across the world.
We’re here to elevate, empower and take our industry to the next level. Our family of brands will continue to be led by their day one founders and continue to create and oversee our innovative product lines. While we are better united, our brands will always have that special touch that makes them unique. Our new partnership will allow us to create, design and manufacture products, create best-in-class educational content that transcends, and have a direct social impact in the communities we serve.
The Body Art Alliance welcomes you home! Discover all that we offer and join our winning team.
Let's Talk About The Role
We’re looking for a hands-on Warehouse Manager to run day-to-day operations at a fast-moving distribution center that supports fulfillment, inventory, and light manufacturing. You’ll lead teams, keep orders flowing, and make sure the warehouse runs safely, accurately, and efficiently.
If you like solving problems, improving processes, and leading from the floor, not just the office, this role is for you.
Operations & Distribution
- Manage end-to-end warehouse operations including receiving, storage, picking, packing, shipping, and returns
- Ensure on-time and accurate fulfillment of customer and internal orders
- Own service level performance including order accuracy, on-time shipment, and inventory reliability
- Oversee inventory accuracy, cycle counts, adjustments, and space optimization
- Partner with Purchasing, Customer Experience, and Transportation teams to align priorities
Light Manufacturing / Production
- Oversee light manufacturing, kitting, assembly, labeling, and packaging operations
- Ensure production schedules align with demand, inventory availability, and labor capacity
- Maintain quality standards, SOPs, and work instructions across production processes
- Monitor throughput, scrap, rework, and labor efficiency
- Drive improvements in labor productivity and cost efficiency while maintaining quality standards
People Leadership
- Lead, coach, and develop supervisors, leads, and hourly associates
- Build schedules and staffing plans to meet operational and production demands
- Conduct performance reviews, coaching, and corrective action as needed
- Foster a culture of accountability, safety, teamwork, and continuous improvement
- Develop bench strength and support succession planning within the warehouse
Safety, Compliance & Quality
- Enforce safety standards, OSHA compliance, and company policies
- Maintain clean, organized, and audit-ready warehouse and production areas
- Investigate incidents and implement corrective and preventative actions
- Ensure compliance with internal quality standards and regulatory requirements
Process Improvement & Reporting
- Identify inefficiencies and implement process improvements across warehouse and production workflows
- Track and report KPIs such as productivity, order accuracy, inventory accuracy, labor utilization, and safety metrics
- Analyze operational data to identify trends and implement corrective actions
- Support expense management and cost control initiatives
- Support system usage and optimization including RF Smart and ERP system NetSuite
- Participate in budgeting, forecasting, and capital improvement planning
- Other duties as assigned

Qualifications
What You Bring
•    5–7+ years of warehouse or distribution experience
•    3+ years leading teams
•    Experience in light manufacturing or production environments
•    Strong knowledge of inventory, fulfillment, and labor planning
•    Comfort working in a fast-paced, hands-on environment
Preferred
•    Bachelor’s degree in Operations, Supply Chain, Business, or related field
•    Experience in high-volume, multi-SKU distribution environments
•    Lean, Six Sigma, or continuous improvement experience
•    Experience using NetSuite for inventory management, order fulfillment, and operational reporting (preferred)
Why This Role Is Exciting
•    You get to run the operation, not just manage it
•    Your ideas to improve efficiency actually get used
•    You’ll lead a team that values safety, teamwork, and results
•    Every day is different, and never boring
Physical Requirements
•    Active warehouse environment
•    Regular standing, walking, and lifting up to 50 lbs
•    Occasional extended hours during peak period