Job Description

Transport Clerk (Pallet Network) | Full time | West London Heston

Palletforce Logistics is a leading pallet distribution company dedicated to providing efficient and reliable services to our clients. We pride ourselves on our commitment to excellence and our supportive work environment.

THE ROLE

To provide effective administrative and operational support within a busy pallet network environment, ensuring the smooth coordination of deliveries and collections, maintaining accurate transport records and delivering a high standard of customer service.

The role involves working closely with drivers, customers, hauliers and internal departments to ensure consignments are managed efficiently, delivery issues are resolved promptly and transport operations run smoothly throughout the day.

SALARY

Up to £28000 depending on experience

KEY RESPONSIBILITES:

• Assist with the daily planning and coordination of pallet deliveries and collections.
• Liaise with drivers throughout the day to monitor progress, provide instructions and resolve operational issues.
• Support the transport team in ensuring deliveries and collections are completed within agreed timeframes.
• Monitor outstanding consignments, failed deliveries, delays and collection requirements.
• Update transport management systems with accurate consignment information, delivery statuses and proof of delivery details.
• Communicate any service failures, delays or operational issues to the relevant team members.
• Assist with the coordination of pallet network trunking, local deliveries and collection activities where required.
• Act as a key point of contact for drivers, providing clear instructions and responding to queries.
• Assist drivers with delivery and collection queries, including access issues, incorrect addresses, missing paperwork and customer availability.
• Ensure drivers follow the correct procedures for paperwork, proof of delivery, scanning and reporting discrepancies.
• Maintain positive working relationships with drivers while ensuring company procedures and service standards are followed.
• Handle incoming telephone calls and emails from customers regarding deliveries, collections and consignment enquiries.
• Provide customers with accurate updates on delivery progress, estimated arrival times and collection arrangements.
• Investigate and respond to delivery queries, service issues and complaints in a professional and timely manner.
• Liaise with drivers, the warehouse team and other departments to obtain information and resolve customer issues.
• Keep customers informed of delays, failed deliveries, damages or other service-related problems.
• Ensure customer enquiries are recorded accurately and followed through to resolution.
• Maintain a professional and helpful approach when dealing with customers, even during busy periods.
• Process and maintain transport paperwork, delivery notes, collection sheets and proof of delivery records.
• Ensure consignment details are entered accurately into the transport management system and relevant pallet network systems.
• Record delivery discrepancies, damages, shortages and failed delivery attempts.
• Assist with general transport administration, reporting and document management.
• Ensure relevant paperwork and records are completed in line with company procedures and pallet network requirements.
• Support the transport team with daily reporting and other administrative duties as required.

OUR IDEAL CANDIDATE WILL HAVE:

Essential:

• Good communication skills, both verbal and written.
• Strong customer service skills and a professional telephone manner.
• Good organisational skills and the ability to prioritise tasks in a fast-paced environment.
• Ability to communicate effectively with drivers, customers and colleagues.
• Good attention to detail and accurate data entry skills.
• Ability to remain calm and work efficiently under pressure.
• A proactive approach to problem-solving and resolving operational issues.
• Good working knowledge of Microsoft Office and general computer systems.
• Be reliable, punctual and well organised.
• Be customer-focused with a positive and professional attitude.
• Be confident when communicating with drivers and customers.
• Able to work independently and as part of a busy transport team.
• Flexible and adaptable to changing priorities throughout the working day.
• Be practical, solutions-focused and willing to take ownership of tasks through to completion.

Desirable:

• Previous experience in transport, logistics, haulage or pallet distribution.
• Knowledge of pallet network operations and procedures.
• Experience using a transport management system (TMS) or pallet network portal.
• Understanding of delivery documentation, proof of delivery processes and transport administration.
• Experience handling delivery enquiries, service failures and customer complaints.

REWARDS & BENEFITS

We’ll support your development; help you grow and also offer you a competitive package that includes:

• Competitive Annual Leave.
• Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
• Health Care Cash Plan
• Excellent Pension Scheme

We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!

“Let us be your employer of choice”.

ABOUT US

Palletforce have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

DIVERSITY AND INCLUSION

Equality, diversity and inclusivity are at the heart of everything Palletforce does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

Palletforce reserves the right to close the vacancy before the stated closing date if a high volume of applications is received. Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

You must have the legal right to live and work in the United Kingdom.

If you have any queries, please contact: people@palletforce.com