Job Description

This job is responsible for Meter Services’ work for the Distribution function of the Company.

The level offered will depend on the selected candidate's experience, qualifications, and overall fit for the role.

Standardized Summary of Responsibilities: Meter Services

• Demonstrate and direct a solid commitment to all aspects of safety.
• Assist in providing information and/or responding to formal/informal PUC complaints, legislative complaints and claims requests.
• Schedule work and resolve issues in CREWs and FieldNet; support other areas with CREWs, FieldNet and ZCMW issues.
• Work with various groups on items such as:
• Call Center and Distribution Control Center to resolve issues
• Electrical Construction and Maintenance (EC&M), designers, and line schedulers for design requests issues and scheduling
• Customers for MRMX (Meter Mix) and MRFL (Foreign Load Requests) to set up appointments
• Shared metering on MRFL/MRMX issues, meter reading to resolve access issues, and Asset Records on ZCMW (SAP Meter Allocation associated with a DR) and POFU (Power-on follow up) issues
• Line and EC&M departments (utilizing Click) for processing line DRs and ZCMWs.
• Revenue Operations on dunning issues
• Meter Services after linemen remove/exchange damaged meters in the field
• Assist in coordinating Distributed Generation (DG) customer meter work with Engineering and Design.
• Assist with scripting issues and create the proper work type regarding CNET procedures for work requests with Engineering and Customer Contact Center.
• Assist in the performance of plant-to-plant transfer to move inventory.
• Create letters for issues such as access, bushes, or meter base problems for employees in other departments.
• Review inventory levels and select appropriate materials.
• Create meter SAP notifications and schedule field personnel to locate and investigate meters reported by meter readers and others.
• Assist with processing case-by-case SAP notifications that do not process (errors, field follow up, billing problems, research using county auditor website to obtain public record contact information for vacant properties etc.).
• Aid field personnel such as contact with field crews, dispatch unsafe conditions and same day orders, and answer telephone inquiries from the field crews.
• Address inactive meters in the field.
• Assist during emergencies and storm-related activities and travel to various off-site locations as well as FirstEnergy office locations, training facilities and customer sites, when requested.
• Attend all required regulatory training.
• Other duties as assigned

Minimum Education and Work Experience (Level I):

Education

Related Work Experience*

Bachelor’s degree (preferred in Engineering Technology or related discipline)

0-1 years of related work experience

In lieu of a bachelor’s degree

Minimum of 2 years related work experience is required

Minimum Education and Work Experience (Level II):

Education

Related Work Experience*

Bachelor’s degree (preferred in Engineering Technology or related discipline)

1-2 years of related work experience

In lieu of a bachelor’s degree

Minimum of 3 years related work experience is required

Minimum Education and Work Experience (level III):

Education

Related Work Experience*

Bachelor’s degree (preferred in Engineering Technology or related discipline)

2-4 years of related work experience

In lieu of a bachelor’s degree

Minimum of 5 years related work experience is required

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.